topic Re: Search Doesn't Index from Leads in Sales Hub Tools

Search Doesn't Index from Leads

GoldGorilla — Tue, 02 Dec 2025 20:45:06 GMT

We are trying to search for keywords that we know exist inside notes left on leads, why does the search not include those objects?

Re: Search Doesn't Index from Leads

karstenkoehler — Wed, 03 Dec 2025 05:01:40 GMT

Hi @GoldGorilla,

You're right - this should be working as per the knowledge base article on the global search: https://knowledge.hubspot.com/account-management/search-within-your-hubspot-account#crm-records-and-activities

I'd recommend reaching out to HubSpot support directly in-app via chat or email to flag this. They can forward the issue to the product team.

Best regards

Re: Search Doesn't Index from Leads

GoldGorilla — Thu, 04 Dec 2025 22:28:51 GMT

Hello @karstenkoehler this doesn't solve my problem. Where in the help article that you linked does it say that it searches notes inside leads vs contacts? I need lead notes.

Re: Search Doesn't Index from Leads

BérangèreL — Fri, 19 Dec 2025 14:23:24 GMT

Hi @GoldGorilla and thanks for getting back to us!

I've found for you an article "Search within your HubSpot account" where it indicates that all records can be searched by notes.

Also, on this article "Review lead activities" it is stated that in the right panel, in the Recent and Upcoming activities sections, you can view the three most recent or the three nearest upcoming activities.

If you still cannot search for a note on a lead, as @karstenkoehler mentioned, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.

I hope this helps!

Have a wonderful weekend!
Bérangère

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