topic Unable to create Sequences despite having Sales Seat and connected Inbox in Sales Hub Tools

Unable to create Sequences despite having Sales Seat and connected Inbox

DKushnir — Tue, 25 Nov 2025 12:35:51 GMT

Hi HubSpot Community,

I am running into an issue where I cannot create a new Sequence, even though it seems I have all the necessary requirements.

Here is my current setup:

Portal Plan: Sales Hub Professional.
My User Seat: My admin confirmed that I have a Sales Hub Professional Seat assigned (not just a Core seat).
Inbox: My personal inbox is successfully connected in Settings > General > Email.
Permissions: My admin states that I have access to CRM tools.

The Problem:
When I go to Automation > Sequences, the "Create Sequence" button is grayed out (or inactive), and I cannot click it.

My Question:
Is there a specific granular permission setting under "CRM Tools" that my admin might have missed? Or is there another reason why a user with a paid seat and connected inbox would be blocked from creating sequences?

Any advice on what specific setting to check would be appreciated.

Thanks!

Re: Unable to create Sequences despite having Sales Seat and connected Inbox

karstenkoehler — Tue, 25 Nov 2025 12:39:07 GMT

Hi @DKushnir,

CRM Tools are not sufficient in terms of permissions, can you confirm with your admin that you have Sequence permissions?

Best regards

Re: Unable to create Sequences despite having Sales Seat and connected Inbox

DKushnir — Tue, 25 Nov 2025 12:44:27 GMT

Thanks for the reply!

My Admin claims he gave me all Sequence permissions.

Re: Unable to create Sequences despite having Sales Seat and connected Inbox

karstenkoehler — Tue, 25 Nov 2025 12:46:24 GMT

@DKushnir can you ask them to pass on a screenshot of your permissions (like mine)?

If you want to create sequences, you need the edit toggle enabled.