topic Re: Download Call Recording in Sales Hub Tools

Download Call Recording

PamCotton — Fri, 12 Apr 2019 21:25:12 GMT

Hey everyone, I wanted to share a workaround to download a call recording in your own portal.

Here's a quick video to help explain the process :

https://share.vidyard.com/watch/52amDwWFRFsH87jgp61d3Z?

Re: Download Call Recording

RayM — Fri, 15 Nov 2019 18:17:46 GMT

Hello

Is it possible to have all those recordings hit an Amazon S3 bucket without any manual work?

Thanks

Ray

Re: Download Call Recording

PamCotton — Thu, 17 Jun 2021 21:51:34 GMT

The ability to download call recordings (without needing to use our APIs) is now live! Next to a recording, you should see an icon to see to open the audio file in a new tab:

You can share that URL directly to play the file in a browser, or click the three dots in the player:

Which will open the option to download the file to your computer:

Re: Download Call Recording

AdamSinger-AGP — Thu, 19 Jan 2023 13:34:53 GMT

Brilliant! So generous of you to share. Thanks so much!

Re: Download Call Recording

AdamSinger-AGP — Thu, 19 Jan 2023 13:51:04 GMT

When I listen to the recording online it is in stereo. When I download, each speaker is in mono (in right ear or left). Is there a way to download the stereo version? I'm hoping to use it for a podcast.

Re: Download Call Recording

Greatoutcomes — Wed, 19 Mar 2025 03:08:32 GMT

Which licences does that apply to? It doesn't show that icon option in my Sales Pro licence.

Re: Download Call Recording

Sidharthjz — Fri, 18 Jul 2025 09:57:19 GMT

Does this still work?

Re: Download Call Recording

BérangèreL — Fri, 18 Jul 2025 11:01:40 GMT

Hi @Sidharthjz and Happy Friday!

I see that you'd like to download call recording. Please let me know if that's not the case.

So, you can do that via API, here are posts about how to proceed:

- The solution from @Josh on this post "Mass Download Call Recordings"
- The solution from @Welbywelb on this post "Download Call Transcripts via API"

If you'd like to only use the UI, then you'll be able to share the recording, but at the moment you cannot download it.

This thread is a bit dated, as the instructions above are from 2019 and 2021. Since then, the HubSpot tool has seen lots of improvements and changes! 😀

I hope this helps!
Bérangère