topic Re: Meeting Scheduler - Calendar Disconnected Alert in Sales Hub Tools

Meeting Scheduler - Calendar Disconnected Alert

Jenny26 — Thu, 15 Aug 2024 14:53:30 GMT

Hi all,

One of my reps received the notification below that a client couldn't schedule a meeting saying his calendar was disconnected. I checked his account in HubSpot and tested by scheduling a meeting myself and it all works fine. Any ideas why this happened?

calendar disconnected warning

Thank you!

Re: Meeting Scheduler - Calendar Disconnected Alert

Josh — Thu, 15 Aug 2024 15:16:30 GMT

Hi @Jenny26,

If it's working as expected now but there was an error, here are a few potential thoughts:

The rep disconnected the calendar temporarily (even accidentally) and then reconnected
There was a temporary glitch in the authentication between 365/Google and HubSpot

If it continues to happen I'd also bring this up with your IT team...potentially something on their end. I haven't seen this happening in any of our accounts.

Josh

Re: Meeting Scheduler - Calendar Disconnected Alert

Jenny26 — Mon, 19 Aug 2024 22:21:03 GMT

Thank you, Josh!

Re: Meeting Scheduler - Calendar Disconnected Alert

Shweta95 — Mon, 21 Oct 2024 09:06:53 GMT

Hi there!,

It sounds like there may have been a temporary issue with the calendar sync when your client tried to book the meeting. While everything seems to be working fine now, intermittent disconnections can sometimes happen, especially if there's a brief lapse in the calendar integration.

To help avoid such issues in the future, I recommend checking out LeadAngel's calendar scheduling and booking feature. It integrates seamlessly with CRMs like HubSpot to provide a more reliable and hassle-free experience for both reps and clients. You can learn more about it here: LeadAngel Calendar Scheduling.

Hope this helps!