https://community.hubspot.com/t5/Sales-Hub-Tools/Guided-Actions-HubSpot-keeps-suggesting-to-respond-to-no-reply/m-p/1056709#M11000 <P>Thanks Kennedy. I thought I'd submitted as an idea but thanks to you I realized both my placement and wording were sloppy. I've <A href="https://community.hubspot.com/t5/HubSpot-Ideas/Remove-No-reply-emails-from-guided-actions/idi-p/1056708/highlight/true" target="_blank" rel="noopener">created an idea!</A>&nbsp;<BR /><BR />By the way, I had to select a non-related category as there was no option to choose the sales worspakce, might want to add that.</P> Thu, 17 Oct 2024 22:49:29 GMT EFlores_Paula 2024-10-17T22:49:29Z https://community.hubspot.com/t5/Sales-Hub-Tools/Guided-Actions-HubSpot-keeps-suggesting-to-respond-to-no-reply/m-p/1056353#M10997 <P>Under guided actions, HubSpot always suggests that I reply to no-reply emails. How do I stop that?</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="EFlores_Paula_0-1729164067368.png" style="width: 400px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/129508i38640013BF172E9A/image-size/medium?v=v2&amp;px=400" role="button" title="EFlores_Paula_0-1729164067368.png" alt="EFlores_Paula_0-1729164067368.png" /></span></P><P>&nbsp;</P> Thu, 17 Oct 2024 11:22:12 GMT https://community.hubspot.com/t5/Sales-Hub-Tools/Guided-Actions-HubSpot-keeps-suggesting-to-respond-to-no-reply/m-p/1056353#M10997 EFlores_Paula 2024-10-17T11:22:12Z https://community.hubspot.com/t5/Sales-Hub-Tools/Guided-Actions-HubSpot-keeps-suggesting-to-respond-to-no-reply/m-p/1056685#M10999 <P>Hey <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/451995">@EFlores_Paula</a></SPAN>! Thanks for bringing this to the Community.&nbsp;</P> <P>&nbsp;</P> <P><A href="https://knowledge.hubspot.com/prospecting/use-the-lead-summary-0#:~:text=Contacts%20awaiting%20your%20reply%C2%A0" target="_blank">This Knowledge Base article</A> walks you through the required criteria for a record to meet that qualifies them for a 'guided action' suggestion. Guided actions are only created if all of the creation criteria are met. Guided actions will expire if any of the expiration conditions are met. From what I understand, the domain would not be evaluated for any of the criteria aside from verifying if it matches the domain of the user emailing them. In short, I do not think it is possible to exclude no-reply emails from the guided actions at this time. &nbsp;</P> <P>&nbsp;</P> <P>Maybe a couple of our experts can verify if this is the case. Hey <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/640">@Lucila-Andimol</a></SPAN>, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/16592">@MrJustinGivens</a></SPAN> can either of y'all confirm if my conclusion above is correct or provide any solution/workaround? Thanks in advance!&nbsp;<BR /><BR />Otherwise, <SPAN style="color:rgb(45,51,56);">I can absolutely see the value of being able to customize the criteria or exclude no-reply addresses --&nbsp;I encourage you to consider creating a post on our </SPAN><A href="https://hubs.la/Q02cNT9y0" target="_blank"><SPAN style="color:rgb(45,51,56);">Ideas Forum here</SPAN></A><SPAN style="color:rgb(45,51,56);">. If you find a similar idea, give it an upvote and share your unique use case in the comments.</SPAN></P> <P>&nbsp;</P> <P>Best,&nbsp;<BR />Kennedy</P> Thu, 17 Oct 2024 21:51:18 GMT https://community.hubspot.com/t5/Sales-Hub-Tools/Guided-Actions-HubSpot-keeps-suggesting-to-respond-to-no-reply/m-p/1056685#M10999 kennedyp 2024-10-17T21:51:18Z https://community.hubspot.com/t5/Sales-Hub-Tools/Guided-Actions-HubSpot-keeps-suggesting-to-respond-to-no-reply/m-p/1056709#M11000 <P>Thanks Kennedy. I thought I'd submitted as an idea but thanks to you I realized both my placement and wording were sloppy. I've <A href="https://community.hubspot.com/t5/HubSpot-Ideas/Remove-No-reply-emails-from-guided-actions/idi-p/1056708/highlight/true" target="_blank" rel="noopener">created an idea!</A>&nbsp;<BR /><BR />By the way, I had to select a non-related category as there was no option to choose the sales worspakce, might want to add that.</P> Thu, 17 Oct 2024 22:49:29 GMT https://community.hubspot.com/t5/Sales-Hub-Tools/Guided-Actions-HubSpot-keeps-suggesting-to-respond-to-no-reply/m-p/1056709#M11000 EFlores_Paula 2024-10-17T22:49:29Z