topic Re: Why I can't search company by phone in global search? in Sales Hub Tools

Why I can't search company by phone in global search?

FLiu — Wed, 07 Feb 2024 09:26:08 GMT

When I use global search input, I can't search company by phone number. Not sure why? Is it will be supported soon please? Thanks a lot!

Re: Why I can't search company by phone in global search?

karstenkoehler — Wed, 07 Feb 2024 09:29:08 GMT

Hi @FLiu,

That should work, see here: https://knowledge.hubspot.com/records/search-your-crm

Are you referring to the default company phone number field?

Best regards

Re: Why I can't search company by phone in global search?

FLiu — Wed, 07 Feb 2024 09:34:41 GMT

Yes, please see my test company with phone like this.

But when I search it, I get nothing.

Re: Why I can't search company by phone in global search?

karstenkoehler — Wed, 07 Feb 2024 10:09:32 GMT

@FLiu what happens when you perform the search with the plus sign, brackets, hyphens, and not searching for just the numbers?

Re: Why I can't search company by phone in global search?

Lucila-Andimol — Wed, 07 Feb 2024 10:57:34 GMT

Hey @FLiu

as Karsten said, this should work.

Here is a list of properties considered to be used in the Search bar

https://knowledge.hubspot.com/records/search-your-crm

Take a special look at the part of using special characters because maybe you are searching 677-456-566

and maybe you can try the number without hyphen, 677456566 or 677 456 566.

Hope this helps

Re: Why I can't search company by phone in global search?

FLiu — Thu, 08 Feb 2024 02:08:59 GMT

Thank you very much for your reply. I have tried all your advice, but I still can't search the company by phone number. Not sure whether it's a bug...

Re: Why I can't search company by phone in global search?

FLiu — Thu, 08 Feb 2024 02:09:59 GMT

Thank you very much! But it's still not work...

Re: Why I can't search company by phone in global search?

karstenkoehler — Thu, 08 Feb 2024 05:37:06 GMT

@FLiu when I try this on my end, with a test record containing your number, I'm experiencing the same for different formattings.

I would recommend getting in touch with HubSpot customer support: https://knowledge.hubspot.com/help-and-resources/get-help-with-hubspot

Best regards!

Re: Why I can't search company by phone in global search?

Lucila-Andimol — Thu, 08 Feb 2024 12:50:39 GMT

Hey @FLiu

so the last thing to check is your profile/user permission

this could be the reason why your are not being able to use the search bar properly.

If you are not superadmin, you can ask a superadmin to review your permissions

you should be able to see all the objects and records and have account access too.