Contact ID with no contact details exported

UHI — Wed, 10 Feb 2021 01:45:03 GMT

I exported a report from a dashboard "

Contact created totals by day" and got this file however there are contact ID with no contact details.

1. Does this affect the reported contact per day?

2. Why is there a contact Id with no contact details?

Re: Contact ID with no contact details exported

karstenkoehler — Wed, 10 Feb 2021 06:04:14 GMT

Hi @UHI,

It looks like these contacts are missing values for First name and Last name but they have an Email address. That screenshot is not showing the full picture but yes, they are probably taken into account in the report.

You can check who these contacts are by navgating to https://app.hubspot.com/contacts/PORTALID/contact/CONTACTID/ – replacing PORTALID with your portal ID and CONTACTID with the number from your first column. Alternatively, under Menu > Contacts > Contacts, find More filters, search for Contact ID, select is equal to and insert one of the IDs. You can then check in the timeline of the record why the contact does not have a first name and last name: https://knowledge.hubspot.com/crm-setup/customize-activities-on-a-contact-company-deal-ticket-record-timeline

Hope this helps!

topic Contact ID with no contact details exported in Dashboards & Reporting

Contact ID with no contact details exported

Re: Contact ID with no contact details exported