topic Re: when I create sequences they are not showing up on my task bar in Dashboards & Reporting

when I create sequences they are not showing up on my task bar

GMascio — Thu, 04 Feb 2021 15:05:29 GMT

I have been using Hubspot for a week or two now, and every time I create a sequence it does not show up in my tasks bar. I have tried waiting to see if they show up/looking in my automation section, for sequences I have scheduled. But it is only showing previous sequences that have been started.

Is there any way to fix this issue directly on my part or is this something I need to reach out to my IT department for.

Re: when I create sequences they are not showing up on my task bar

karstenkoehler — Thu, 04 Feb 2021 15:37:09 GMT

Hi @GMascio,

Your sequences should show up under Menu > Automation > Sequences. If previously created sequences do not show up there and the problem persists, I would recommend reaching out to HubSpot support through the purple in-app widget on the bottem right of the screen.

Which task bar are you referring to? Could you provide a screenshot of where you expect to see your sequences?

Best regards!

Re: when I create sequences they are not showing up on my task bar

GMascio — Thu, 04 Feb 2021 15:33:18 GMT

Hey Karsten,

Thank you for your response, I made a quick Vidyard to help explain a little better https://share.vidyard.com/watch/f4rkDHUab6pzmdy1UwVvY5? . I also put in a request to Hubspot about my issue on the app.

Re: when I create sequences they are not showing up on my task bar

karstenkoehler — Thu, 04 Feb 2021 15:38:25 GMT

Thanks for the context, @GMascio. It looks like you have a filter for task owner Me set, could you remove that and check again?

Re: when I create sequences they are not showing up on my task bar

GMascio — Thu, 04 Feb 2021 15:43:15 GMT

I removed the filter me, but it still is not showing my sequences that I created this morning. And if I click Due today/Overdue/Upcoming. Still is telling me I am all caught up on my tasks.

Re: when I create sequences they are not showing up on my task bar

karstenkoehler — Thu, 04 Feb 2021 15:51:24 GMT

Hi @GMascio,

Well, ruling out potential issues one by one.

Sequences themselves wouldn't show up under Tasks, only the tasks whose creation was triggered by the sequence, see here: https://knowledge.hubspot.com/sequences/enroll-contacts-in-a-sequence#enroll-a-contact-in-a-sequence

For example, this sequence here wouldn't create any tasks right away. After starting the sequence, it would take two days for the first tasks to show up:

Could you confirm that, as per your sequence design, the first tasks should already be showing up? (= You've enrolled contacts into your sequence, the delay before the task creation has passed and you're still not seeing any tasks.) If yes, than this would in fact be a question for HubSpot support because it could be a temporary or permanent bug.

Best regards!