topic When engagement filter includes email Sent to contact does that include those that are p in Dashboards & Reporting

When engagement filter includes email Sent to contact does that include those that are p

Phisher — Thu, 03 Dec 2020 15:50:28 GMT

Hello all. I'm hoping someone an help: I built a report that shows Sales reps weekly activity. The numbers that resulted don't look right to me. Reps are showing a much higher email activity than I would have expected for the last several weeks. I am wondering if, when engagement filter includes "Email Sent to Contact," does that also count those emails that are sent as part of a sequence or is it only counting the emails that were personaly sent ? Love to hear from anyone who knows. Thank you in advance.

Re: When engagement filter includes email Sent to contact does that include those that are p

karstenkoehler — Thu, 03 Dec 2020 20:45:29 GMT

Hi @Phisher,

Yes, "Email sent to contact" in the "Total activities" Sales Analytics report includes sequence emails. Below the bar chart, you should see the raw data. When clicking on any number in the "EMAIL SENT TO CONTACT" column, you can see the details (= subject lines) of the emails. I just checked my activity and immediately spotted sequence emails.

Hope this helps!

Re: When engagement filter includes email Sent to contact does that include those that are p

Phisher — Fri, 04 Dec 2020 00:22:47 GMT

Thank you. No wonder I couldn't find any info on it. WHy would anyone write about something so obvious. Just plain dumb of me to not realize I could drill down by clicking on the bar chart. 😋