topic Re: Dashboard and marketing user permissions in Dashboards & Reporting

Dashboard and marketing user permissions

PNLEvolution — Mon, 18 May 2020 12:23:10 GMT

Hi, since today my colleague has this problem when he tries to access dashboard. He is a Super Admin like me. Any Suggestions?

Thank you

Re: Dashboard and marketing user permissions

ajchapman20 — Mon, 18 May 2020 15:11:55 GMT

Possibly he needs to be on the team that has access to that dashboard.

Re: Dashboard and marketing user permissions

PNLEvolution — Mon, 18 May 2020 15:30:27 GMT

He's already on the team...

Re: Dashboard and marketing user permissions

ajchapman20 — Mon, 18 May 2020 17:51:44 GMT

I do know that the error message is appearing because there is a permission not toggled on for this user, however if the user is a super admin he should be able to see that dashboard and there wouldn't be permissions to edit. Are you able to confirm that he is a super admin? If so, I would also suggest that he clear his cookies and cache.

Additionally, if a dashboard has been set to private by the dashboard owner then only the owner will be able to access that dashboard. Even if a user is a super admin, they will not be able to see private dashboards that they do not own. Do you know if that dashboard is private? One way to tell would be to go into the manage dashboards page in his portal, and see if there are any in there that say "private".

Ultimately, it's a bit hard to troubleshoot since I can't see the user's portal and his permissions.

Re: Dashboard and marketing user permissions

PNLEvolution — Wed, 20 May 2020 10:00:11 GMT

Thank you for your answer. I tried all you suggest but it did not work.

Maybe it's a problem of license?

We have a free version...

Re: Dashboard and marketing user permissions

ajchapman20 — Wed, 20 May 2020 13:53:48 GMT

Oh yes, it looks like you would need to upgrade to Marketing Hub Pro. If you are considering upgrading I can help with pricing as a HubSpot Agency Partner. Let me know if you need more help 🙂