topic Re: Scheduled email dashboard reports did not happen in Dashboards & Reporting

Scheduled email dashboard reports did not happen

GrahamB — Fri, 07 Dec 2018 06:56:55 GMT

last night night none of the recurring email dashboard reports were sent , general issue or is tehre something I must do?

Re: Scheduled email dashboard reports did not happen

jennysowyrda — Mon, 10 Dec 2018 20:11:22 GMT

Hi @GrahamB,

I am not aware of any issues that could have caused this. You can always check status.hubspot.com for updates on all outages.

If you're still experiencing this issue, can you please share the email address that you typically receive the reports to?

Thanks,
Jenny

Re: Scheduled email dashboard reports did not happen

GrahamB — Thu, 20 Dec 2018 05:19:42 GMT

Thanks for the response , that link will be useful , turned out Mimecast was teh actual culprit , it started seeing hubspot report emails as SPAM and blocking them. Fixed it in Mimecast.

Re: Scheduled email dashboard reports did not happen

davidmurray — Mon, 27 Apr 2020 08:51:26 GMT

Hi @jennysowyrda

I am having the same issue. I have automated daily reports set up for my dashboard, but no emails ever get sent. I have checked my email (uses Gmail) and nothing in spam, bin nor inbox and I don't use filtered view. It seems that the emails simply aren't sending. Any help please?

Kind regards,

David

Re: Scheduled email dashboard reports did not happen

PamCotton — Tue, 28 Apr 2020 20:05:45 GMT

Hello @davidmurray

Have you been receiving the emails in the past and have recently stopped receiving, or have you never received the emails?

My suggestion would be checking if your notifications for emails is enabled, you need to enable both 'Global' email notifications and both 'Share' email notifications in the notifications preferences.

More information here: Set up user notifications in HubSpot

If you're having issues receiving emails from HubSpot, this can be due to security set up in the user email inbox by the IT team. I'd recommend checking with your IT team and having them whitelist HubSpot, so that you can receive those emails, more information in this article: Not receiving HubSpot system or notification emails

I hope this helps.

Kindly,

Pam

Re: Scheduled email dashboard reports did not happen

davidmurray — Wed, 29 Apr 2020 07:32:00 GMT

Hi @PamCotton

Thanks for the reply.

Unfortunately none of that applies. I have all my notifications on, the Gmail is configured correctly, and I have never received the reports. Interestingly, if I choose to email a different report it will come through. It is only this specific report that it refuses to email to me on the auto-email daily. Is it because I chose for it to be attached in PDF format perhaps? I am lost as to why this specific report wont generate, even without auto-email daily and choosing a 1-off. It is a custom dashboard- is this the reason?

Kind regards,

David

Re: Scheduled email dashboard reports did not happen

PamCotton — Tue, 05 May 2020 14:45:24 GMT

Hi @davidmurray

Is the same email that you are not receiving the recurring Dashboard emails the one associated to your Community user?

Could you please provide a screenshot of the specific Dashboard that you are not receiving the emails, also have you tested in another dashboard to see if you successfully receive the email?

Screenshots as examples are helpful for us to investigate.

Also replying to your question about if it's because it was PDF the type of format chosen, this won't affect the way you should receive the email.

Kindly,

Pam

Re: Scheduled email dashboard reports did not happen

CJohns6 — Mon, 21 Oct 2024 09:28:54 GMT

I have gone to Settings > Notifications > Email and turned it on. Hoping that will fix come the next scheduled send. However, I want to send these emails to the whole team. I'm a super-admin. I don't want to rely on the team coming into settings and doing it themselves. How do I turn it on for the whole team so I know they are receiving it?