topic User's email tracked as other user in Dashboards & Reporting

User's email tracked as other user

mluckx — Tue, 14 Jan 2020 10:44:42 GMT

Hi Community,

I our report dashboard with the graph about "activity leaderboard" something is off.

One user's emails (thus activity) is tracked under someone else username.

Did anyone experience this issue and how can I troubleshoot and resolve this?

Thanks for the suggestions,

Michaël

Re: User's email tracked as other user

gelflex-cc — Tue, 14 Jan 2020 16:46:22 GMT

@mluckx Please look at each person and the email they have connected. What browsers are being used? What is your subscription level? Does anyone else have a different subscription level? Can you post screenshots?

Thank you.