topic Re: Lead Response Time in Dashboards & Reporting

Lead Response Time

Dawid — Thu, 08 Jun 2017 22:47:26 GMT

Is there a way to see average lead response time by sale rep?

Re: Lead Response Time

Anonymous — Fri, 09 Jun 2017 11:15:47 GMT

Hey @Dawid this feature is not currently available, but I think it would be awesome feedback to leave on this existing feature request: https://community.hubspot.com/t5/HubSpot-Ideas/Track-Account-User-Activity-Tracking/idi-p/2378

Re: Lead Response Time

Swati — Wed, 06 Mar 2019 15:21:43 GMT

Hi 🙂

How can I get to know about response time by using hubspot.

Re: Lead Response Time

jennysowyrda — Wed, 06 Mar 2019 19:35:57 GMT

Hi @Swati,

What type of information are you looking for? @Anonymous linked to an idea around a similar functionality, so if you are looking for a feature similar to that, I would recommend upvoting that idea.

If you are looking for something else, please let me know. The more details, screenshots and information you can provide, the better the Community can assist.

Thank you,
Jenny

Re: Lead Response Time

Swati — Thu, 07 Mar 2019 08:39:24 GMT

Please help me help me to get email response time for all my open deals in HubSpot.

Re: Lead Response Time

JohnDrinane — Wed, 02 Oct 2019 16:00:03 GMT

Hey! I figured this out and build that exact report in HubSpot. I too was surprised that HubSpot didn't have this report natively. I built a workaround using HubSpot workflow and webhook, Zapier and Google Sheets. I've implemented it for a few clients in our agency and it's working great so I created a tutorial on how to set it up. Also would be happy to help anybody trouble shoot while setting this up so we can get it working for you. https://www.revenueriver.co/thecuttingedge/what-is-your-companys-lead-response-time

Re: Lead Response Time

TrevorTopfer — Tue, 02 Jun 2020 20:53:32 GMT

FYI, there's a great alternative to using Zapier and Google sheets here: https://app.hubspot.com/ecosystem/3825618/marketplace/apps/marketing/analytics-data/hubspot-google-sheet