topic Re: Orphan Emails in Team Activity in Dashboards & Reporting

Orphan Emails in Team Activity

jeggen — Thu, 07 Jun 2018 14:10:27 GMT

One of our users accidentally sent a tracked email for something personal. They went in and deleted the contact, which we thought would delete the email too. Now the contact is gone but in our team activity dashboard the emails still appear. Is there anyway to get these messages deleted out of hubspot now that the contact is gone? I don't see any option to delete the email from within the activity dashboard.

Re: Orphan Emails in Team Activity

jennysowyrda — Mon, 18 Jun 2018 17:59:02 GMT

Hi @jeggen,

As @roisinkirby explains in this thread deleting an email from a contact record should delete it from the team activity widget as well.

If you're seeing something different on your end, please let us know.

Thanks,
Jenny