topic What is considered "Closed won" in recurring revenue reports? in Dashboards & Reporting

What is considered "Closed won" in recurring revenue reports?

mikkishub — Mon, 09 Sep 2024 12:05:02 GMT

Hi community!

I'm trying to set up recurring revenue reporting based on multiple Deals pipelines. Everything works fine with our primary "New Sales Pipeline," but other pipelines do not work the same.

This knowledge article describes how to set this up:

knowledge.hubspot.com/deals/track-recurring-revenue-with-revenue-analytics

And there, it says

”Please note: only deals in the Closed won deal stage are included in your revenue analytics report. A deal's Close date is the start date for revenue reporting.”

And this brings up the question: "What is considered Closed Won in recurring revenue reports?"

My questimate is that our main pipeline has "closedwon" as internal id for the "Closed Won" stage, while other pipelines has some numeric ID for the same. All have "Deal Probability = Won."

Thanks for your help, already in advance.

Cheers,

--Mikko

Re: What is considered "Closed won" in recurring revenue reports?

Olivia_Bagnall — Mon, 09 Sep 2024 14:01:17 GMT

Hello @mikkishub 🙂

My name is Olivia and I am a HubSpot expert working with Baskey Digital. I am happy to help here!

When HubSpot says 'closed won' it is referring to any deal stage with the deal stage probability of 'won'. It does not matter what the name of the stage is.

For example, in the screenshot below both closed won and Qualified to buy are technically counted as 'Closed won' in HS reporting.

Does this help?

Re: What is considered "Closed won" in recurring revenue reports

mikkishub — Mon, 09 Sep 2024 18:28:21 GMT

Thanks Olivia,

That did help. Now I know, I have a problem somewhere else, since my report only seems to include 1/3 pipelines, even when report filter shows "All pipelines."

I need to investigate a bit more and then come back with more information.

Thanks again for a quick response.

Cheers,
--Mikko

Re: What is considered "Closed won" in recurring revenue reports

Olivia_Bagnall — Tue, 10 Sep 2024 09:14:18 GMT

Hi @mikkishub

I'd be happy to take a look at it for you. Please send screenshots of the report and the filters it uses here or book a quick call with me via the button in my signature 🙂

Re: What is considered "Closed won" in recurring revenue reports

mikkishub — Wed, 11 Sep 2024 13:43:18 GMT

Hi Olivia,

Here's the report I'm referring to:

It's still "beta", and I don't know how to update the report, or change the filters. Except for the ones on top of the report. And there you see "Pipeline = Any pipeline," but results are only based on one pipeline.

I've done my best in trying to check that data for the other pipelines should match with the required criteria for this report.

Cheers,

--Mikko