Breakdown of calls

DadaET — Tue, 06 Aug 2024 02:16:59 GMT

Hi all,

Would you know how I could pull out a report that shows the breakdown of call outcome (connected, busy, VM, etc) for a given time range?

Thanks

Re: Breakdown of calls

karstenkoehler — Tue, 06 Aug 2024 03:59:53 GMT

This can be achieved with a single object report, requiring a Professional or Enterprise subscription.

Navigate to Menu > Reporting & Data > Reports > Create report > Single object > Create report on your own > Calls > Next
Under Filters in the top left corner, specify the date range
Under Data, add Call outcome
Under Visualization, drag and drop Count of Calls and Call outcome into the Displaying area

Without a Professional or Enterprise subscription, this is, as far as I know, not possible.

Best regards!