topic Re: Ticket reports excluding weekends in response times in Dashboards & Reporting

Ticket reports excluding weekends in response times

SamBoshier — Mon, 15 Jul 2024 15:41:22 GMT

I'm looking for some HubSpot help please.....

I am reporting on response times to tickets and time in stage of support pipeline. I want to create a report that excludes weekends as this is currently skewing the data. I have contacted HubSpot help and they say it isn't possible, but I'm sure there must be a way around this.

Any help appreciated.

Re: Ticket reports excluding weekends in response times

karstenkoehler — Mon, 15 Jul 2024 15:47:59 GMT

Hi @SamBoshier,

This is indeed currently not possible. Any workarounds would involve custom code, the HubSpot API and require the help of a developer, as far as I know. Or reporting iut

Other users have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/Filters-Reports-Response-Time-Tickets-Exclude-weekends-and/idi-p/738867

I recommend upvoting and commenting. The product team reviews these requests based on their popularity.

You can also help others find this request more easily and drive upvotes by accepting my reply as a solution. I'd appreciate it, too.

Have a great day!

Re: Ticket reports excluding weekends in response times

SamBoshier — Mon, 15 Jul 2024 15:53:46 GMT

Thank you. I found this after posting too. Seems like a basic function that should be out of the box.