topic Betreff: Error in logging emails from Outlook to HubSpot: wrong date in Outlook Sales Extension

Error in logging emails from Outlook to HubSpot: wrong date

HZaric — Tue, 18 Mar 2025 13:11:18 GMT

When I log emails from Outlook to HubSpot, they appear in HubSpot with the wrong date. For example, an email was sent on "28 Feb" and appears in HubSpot as "17 March".
IMHO, this is a bug. Who can solve this issue?

Betreff: Error in logging emails from Outlook to HubSpot: wrong date

franksteiner79 — Tue, 18 Mar 2025 13:20:02 GMT

Hi @HZaric

How exactly are you logging these emails?

Can you share screenshots of what you are doing in what sequence?

If I am not mistaken the Outlook plugin is not supported anymore, so that might be the reason.

Frank

Betreff: Error in logging emails from Outlook to HubSpot: wrong date

HZaric — Wed, 19 Mar 2025 08:00:53 GMT

Thank you, Frank. You are right about the Outlook plugin as far as the desktop version of the New Outlook is concerned. However, the web-based Outlook should work (as should the old Outlook as desktop app), according to HubSpot.

Here are the screenshots of an example: In one view you see the email in Outlook with the date that says "Fri 28-Feb-25 12:17". When I click on "Log email to HubSpot", this creates an entry in the Activities, but the logged date says "17 March 2025...".

That's the trouble I am having.

Who can solve this problem?

[cid:4626e31a-a711-42a9-813b-b2f499a8ee54][cid:ad456cf8-a153-4990-8d44-4456f16633f3]

Betreff: Error in logging emails from Outlook to HubSpot: wrong date

HZaric — Wed, 19 Mar 2025 09:53:45 GMT

screenshots here:

Betreff: Error in logging emails from Outlook to HubSpot: wrong date

franksteiner79 — Wed, 19 Mar 2025 10:02:49 GMT

Hi @HZaric

Hmm, this looks like a bug to me. When I do this in GMail the dates match.

Let me see if we can get someone from the HS Community Team to get Support to take a look at.

Frank

Re: Error in logging emails from Outlook to HubSpot: wrong date

PamCotton — Wed, 19 Mar 2025 13:34:42 GMT

Hey @HZaric, thank you for posting in our Community.

Is this happening with multiple emails or just this one? Are there any recent updates to your Outlook or HubSpot integration? Have you tried clearing your browser cache or reconnecting the integration?

If everything looks normal on your end, it might be worth checking the email's activity log in HubSpot for additional insights.

Kindly,

Pam

Re: Error in logging emails from Outlook to HubSpot: wrong date

HZaric — Thu, 20 Mar 2025 11:24:59 GMT

Happens with multiple emails. Also, the time difference beetween "Outlook time" and "HubSpot time" is not consistent. Very weird...

Betreff: Error in logging emails from Outlook to HubSpot: wrong date

HZaric — Thu, 20 Mar 2025 11:26:19 GMT

Thank you! Much appreciated.

Re: Error in logging emails from Outlook to HubSpot: wrong date

JParker8 — Wed, 09 Apr 2025 00:23:43 GMT

We are experiencing this exact same issue.