topic Betreff: Outlook Mac add-in won't stay signed in in Outlook Sales Extension

Outlook Mac add-in won't stay signed in

BAfia — Fri, 19 May 2023 07:44:06 GMT

Hi, Outlook Mac (16.72.3) add-in won't stay signed in. It seems to log out at least once a day and it's a real pain having to log in all the time. Is this normal?

Thanks

Ben

Betreff: Outlook Mac add-in won't stay signed in

MiaSrebrnjak — Mon, 22 May 2023 18:13:37 GMT

Hi @BAfia,

Thank you for reaching out to the Community!

I can confirm that this is not expected behaviour.

We'd generally see this kind of behaviour when the user's browser is blocking third party cookies. We rely on the cookies for the add-in to identify the HubSpot user and to keep them signed in.

Could you make sure that you're not blocking third party cookies in your selected browser (instruction here)? Do you maybe have a habit of clearing browser cookies every time you log off? This could be causing the frequent login prompts too.

If this won't help, could you please share the following information so we're able to investigate further:

Screenshot of your Outlook Version: File > Office account > About Outlook
Screenshot of the HubSpot Plugin Version: HubSpot Sales > Settings

Thank you!

Cheers
Mia, Community Team

Betreff: Outlook Mac add-in won't stay signed in

BAfia — Tue, 23 May 2023 12:46:54 GMT

Thanks Mia. The problem is in Outlook Mac, rather than browser:

Betreff: Outlook Mac add-in won't stay signed in

MiaSrebrnjak — Tue, 23 May 2023 11:08:15 GMT

Thank you for sharing the screenshots! I would, however, recommend removing your email address from the screeshots; our Community is publicly available so I'd be careful about sharing personal information here.

Even thought the error appears in the add-in, it might still be caused by your browser settings: the add-in uses the browser in the back end to connect to your HubSpot account. It'd be great if you could still check your cookie settings as described here so we can confirm that everything is configured correctly.

Thank you,

Mia, Community team

Betreff: Outlook Mac add-in won't stay signed in

hubspotuser9052 — Mon, 11 Dec 2023 09:00:40 GMT

Unfortunately, it is still a problem. I reviewed the privacy settings in Safari, but it still logs out every few hours. Using HubSpot on Apple hardware/MS365 is just so annoying.

Outlook Mac Version: 16.79.2

Re: Outlook Mac add-in won't stay signed in

MSummerfield — Thu, 21 Dec 2023 11:29:55 GMT

I am experiencing this problem every day as well.

Re: Outlook Mac add-in won't stay signed in

MSummerfield — Thu, 04 Jan 2024 14:31:41 GMT

Any update on why this keeps happeneing?

Betreff: Outlook Mac add-in won't stay signed in

PIoanidis — Fri, 12 Jan 2024 20:00:42 GMT

Did you ever get this resolved over the last month? Experiencing a very similar issue on a Windows computer

Re: Outlook Mac add-in won't stay signed in

hubspotuser9052 — Fri, 12 Jan 2024 20:04:40 GMT

Are there any updates?

Betreff: Outlook Mac add-in won't stay signed in

hubspotuser9052 — Fri, 12 Jan 2024 20:04:06 GMT

Unfortunately not. Recently I had to send my MacBook to repair and used an old Intel Mac. Had the same issue there as well.

Betreff: Outlook Mac add-in won't stay signed in

PIoanidis — Fri, 12 Jan 2024 20:23:32 GMT

This probably will not be any help to you since you are on a MAC. But this article (so far) seems to have resolved the issue I was having. HubSpot Sales prompts login every time Outlook on desktop is opened

If you are able to find the alternative settings for MAC, may assist with your issue.

Re: Outlook Mac add-in won't stay signed in

GMathers — Fri, 02 Feb 2024 11:08:12 GMT

I have the same problem on three computers with two different Hubspot users. It is annoying and causing us to stop using Hubspot.

Re: Outlook Mac add-in won't stay signed in

MartinBishop — Thu, 22 Feb 2024 16:26:03 GMT

Still no resolution on this??

Re: Outlook Mac add-in won't stay signed in

CSchneider6 — Fri, 29 Mar 2024 16:19:23 GMT

I too am having this problem. We have all but quit using Hubspot because of this. Especially now that we have to use 2nd factor auth the re-logging in is very painful. (I'm a fan of 2FA but not if I can't stay logged into the system)

Betreff: Outlook Mac add-in won't stay signed in

NRana3 — Fri, 12 Apr 2024 12:14:18 GMT

Hey @BAfia and @MiaSrebrnjak

Was this ever resolved? One of my colleague is facing this too. I wanted to know how can we tackle this?

Best regards,

Nancy

Betreff: Outlook Mac add-in won't stay signed in

GMathers — Fri, 12 Apr 2024 12:39:14 GMT

I’ve not had a response or seen any improvements in the software.

Betreff: Outlook Mac add-in won't stay signed in

CSchneider6 — Fri, 12 Apr 2024 14:03:00 GMT

I know I'm still having the problem. I have not seen a credible response from Hubspot.

Betreff: Outlook Mac add-in won't stay signed in

dr8k — Mon, 01 Jul 2024 02:36:34 GMT

We're having this issue as well.

I honestly don't know why are we're talking about browser cookies when the issue is in MS Outlook? Completely irrelevant.

However, in answer to the other questions, my Outlook version is 16.86.2. The Hubspot Outlook add-in settings screen does not provide the add-in version (screenshot below).

Re: Betreff: Outlook Mac add-in won't stay signed in

DianaGomez — Mon, 08 Jul 2024 11:45:30 GMT

Hi @dr8k,

Thanks for reaching out to the Community!

One of the reasons this might happen is because the session timeout setting is configured to log out after X amount of time. This could be the reason why you are being asked to log in frequently, you can change this in the configuration as indicated in the screenshot.

I hope this helps,

Diana

Re: Betreff: Outlook Mac add-in won't stay signed in

ShamirStein — Tue, 15 Oct 2024 09:50:00 GMT

following these instructions, I can only extend the session timeout limit to 3 days. is there a way to make this unlimited (or at least much longer)?

thanks