topic Re: Hubspot won't log emails in Outlook Sales Extension

Hubspot won't log emails

KDesJardin — Tue, 07 Mar 2023 16:03:37 GMT

When making an email with outlook 365, hubspot will track my email but not log it into the CRM. I have everything checked and this function was working Friday before I left work and I noticed it not working sometime Monday. Does anyone know anything about this?

Thank you

Re: Hubspot won't log emails

karstenkoehler — Tue, 07 Mar 2023 16:09:32 GMT

Hi @KDesJardin,

Could you confirm you're meeting all requirements for emails to log? https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log

Are you sending emails from multiple accounts in your Outlook? If so, one reason could be that you're sending from an address that is not connected in HubSpot.

Best regards!

Re: Hubspot won't log emails

KDesJardin — Tue, 07 Mar 2023 16:25:55 GMT

Everything meets the requirements. I did just delete everything and re download everything. And it started working, but now I can't change the settings to log or track emails under the "Add-in" settings. I do have the "Super Admin" label for the business account. But atleast it is working now but I have no idea what changed.

Thank you for the quick response!