topic Re: Conditional logic is ignored for deals when using the Mobile App in Mobile Application

Conditional logic is ignored for deals when using the Mobile App

CraigObee — Thu, 08 Feb 2024 16:30:39 GMT

We have found that since implementing conditional logic into our deal pipelines, Hubspot users that sue the Mobile App can bypass required properties that show up based on conditional logic configuration. We can replicate the issue every time.

The example below shows the 3 additional properties that should appear when the owning property value criteria is met.

On a laptop using Google Chrome the 3 properties show up fine but on the app they fail to appear and can be bypassed.

I'm fairly certain this happens on iOS/Apple too as we have seen multiple instances from our users and they won't all be using Android phones.

Re: Conditional logic is ignored for deals when using the Mobile App

karstenkoehler — Thu, 08 Feb 2024 16:46:17 GMT

Hi @CraigObee,

This is correct and currently expected behavior, see the yellow box in this article: https://knowledge.hubspot.com/properties/set-up-conditional-logic-for-enumeration-properties

Conditional logic is exclusive to desktop. I assume the mobile product teams have this on their radar and will follow suit eventually. For now, it is what it is, unfortunately.

Best regards!

Re: Conditional logic is ignored for deals when using the Mobile App

CraigObee — Fri, 09 Feb 2024 09:24:58 GMT

Thanks Karsten, where is best for us to monitor for any progress on this feature?

Re: Conditional logic is ignored for deals when using the Mobile App

DHicks9 — Tue, 11 Jun 2024 19:47:50 GMT

Is there an update on this feature?

Re: Conditional logic is ignored for deals when using the Mobile App

KFogarty — Mon, 21 Oct 2024 12:14:11 GMT

This is really needed!

Re: Conditional logic is ignored for deals when using the Mobile App

GayaJoli — Tue, 13 May 2025 09:21:32 GMT

Hi everyone, just an update here to let you know that we are in the process of rolling this out to everyone on iOS, Android will start rolling out this week as well.

Re: Conditional logic is ignored for deals when using the Mobile App

hhiggins — Wed, 09 Jul 2025 15:04:23 GMT

Hi everyone! I wanted to share that using conditional properties on deals, tickets & custom objects is now available. There's more information on this in this product update. 😊

Re: Conditional logic is ignored for deals when using the Mobile App

GraniteSlopes — Fri, 11 Jul 2025 12:33:24 GMT

To be clear, this only applies when CREATING a record on mobile. This logic immediately falls out the window when it comes to editing any records on mobile with conditional/dependent logic.

Re: Conditional logic is ignored for deals when using the Mobile App

DHicks9 — Fri, 11 Jul 2025 13:06:30 GMT

Exactly! To add to that, when our reps change the pipeline via Mobile, it’s a mess.

Re: Conditional logic is ignored for deals when using the Mobile App

GraniteSlopes — Fri, 11 Jul 2025 13:24:14 GMT

We're working on this exact same problem for a couple of our clients, so know you're not the only one!