topic Betreff: QR Code Scanner not working in Mobile Application

QR Code Scanner not working

tomallen566wm — Fri, 27 May 2022 21:24:58 GMT

I tried the QR Code scanner.

The camera comes up

Does not recognize the QR code.

I can scan Business cards with no problem

Samsung S9 Plus

Last updated on May 20th, 2022

Version 2.191.1 (106211)

Conversations 2.0.0

Betreff: QR Code Scanner not working

MiaSrebrnjak — Mon, 30 May 2022 16:58:07 GMT

Hi @tomallen566wm,

Thank you for reaching out to the Community!

Have you already read QR codes with a different app on this phone? Did that work as expected?

If this only happens with the HubSpot app - have you already tried to reinstall the application?

Thank you!

Cheers
Mia, Community Team

Betreff: QR Code Scanner not working

tomallen566wm — Mon, 30 May 2022 21:43:05 GMT

Yes, I can scan QR codes with 2 other apps

I Uninstalled HS and now it will reinstall. I have plenty of space and tried everything

Re: QR Code Scanner not working

tomallen566wm — Tue, 31 May 2022 17:14:35 GMT

I meant it will not reinstall. I also tried it on a Galaxy S6. QR code scanner did not work same as S9+. I was able to uninstall and reinstall. Still does not work. So I do not have HubSpot Mobile at all.

Betreff: QR Code Scanner not working

tomallen566wm — Tue, 31 May 2022 21:46:16 GMT

I meant it will not reinstall. I am completely unable to use the HubSpot Mobile App at this point

Betreff: QR Code Scanner not working

tomallen566wm — Tue, 31 May 2022 21:47:17 GMT

I meant it will not reinstall. I am completely unable to use the HubSpot Mobile App at this point

Betreff: QR Code Scanner not working

MiaSrebrnjak — Thu, 09 Jun 2022 11:48:46 GMT

Hi @tomallen566wm, I apologize for the late reply, but I've seen that you're also working with support on this. I recommend following their instructions to resolve the download error. Thank you for your understanding!

Mia, Community team

Re: QR Code Scanner not working

GWebb6 — Wed, 09 Nov 2022 10:08:57 GMT

Hello @tomallen566wm

I apologise for commenting on this as I see it's an old issue but I can't find much about this problem anywhere! I'm also having the same problem with QR codes not being recognised (iPhone 13) and I'm wondering if you were able to resolve your issue?

Best regards

Gaynor

Betreff: QR Code Scanner not working

SVarghese8 — Mon, 09 Oct 2023 17:16:30 GMT

Reinstalling and restarting doesn't work it still shows invalid formate