topic Please check you meet the technical requirements for calling. Error: CALL31003ERR in Mobile Application

Please check you meet the technical requirements for calling. Error: CALL31003ERR

CArmendariz — Mon, 07 Jun 2021 14:57:35 GMT

What does this mean? How do i fix it? Thank you

Re: Please check you meet the technical requirements for calling. Error: CALL31003ERR

bsheen — Mon, 07 Jun 2021 19:03:34 GMT

Thanks for reaching out!

CALL31003ERR - This is due to a connection timeout which is likely caused by a loss of internet/connection by either party. This is a common issue and the resolution is testing internet connectivity.

We would want to ensure that the connection is within the technical requirements for calling. You could also work with your IT team to ensure they are not blocking Twilio IPs.

Happy to discuss this further here!

Best,

Brendan

Re: Please check you meet the technical requirements for calling. Error: CALL31003ERR

aaugustave — Tue, 29 Jun 2021 13:18:11 GMT

If you want to resolve this issue, you can follow the steps below;

Check your internet connection, you can do a test here: https://www.speedtest.net
Clear caches and cookies
Go to another browser or in incognito to see if you have the same problem
Go on your mobile phone and see if the issue happens also on other devices

That will help you troubleshoot the problem and find a solution.

Re: Please check you meet the technical requirements for calling. Error: CALL31003ERR

JDavisBaud — Thu, 08 Jul 2021 19:32:11 GMT

Hi, one clarification please. We use DialPad phone integration - how does unblocking Twilio IP's matter in that case? Does DialPad function in collaboration with Twilio? Thank you!

Re: Please check you meet the technical requirements for calling. Error: CALL31003ERR

GWaterson — Tue, 13 Jun 2023 18:10:06 GMT

Check if you are connected to a VPN, and if so, try to disconnected. Just ran into this error and it solved as soon as the VPN was disconnected.