topic Re: Sending information to Productboard in Sales Integrations

Sending information to Productboard

PPuri8 — Fri, 02 Jun 2023 12:49:39 GMT

Hello!

We've just switched to Hubspot from Zendesk. On Zendesk, we could tick a field which said "send to productboard" and when we submitted the ticket, the description (i.e. word for word what the customer said), would go to Productboard.

I know there is a Zapier integration but I can't see what gets shared to Productboard when you use it.

Has anyone else set up this integration and used it well between their support and product team?

Thanks for any help!

Re: Sending information to Productboard

PamCotton — Fri, 02 Jun 2023 18:56:41 GMT

Hello @PPuri8, thank you for posting in our Community!

I want to invite our top experts to this conversation @JuanGomez0818 @Bryantworks any recommendations for the @PPuri8 matter?

Thank you,

Pam

Re: Sending information to Productboard

HFisher7 — Mon, 05 Jun 2023 10:42:29 GMT

@PPuri8 - I am not familiar with the Productboard actions in Zapier, but am with the Zapier platform and HubSpot.

I believe the Productboard actions in Zapier will work in the same way as other Zaps I have built out whereby, the action will look to the properties from the Zap trigger (new ticket in HubSpot) to populate the create note / feature Productboard action.

Re: Sending information to Productboard

PPuri8 — Tue, 06 Jun 2023 14:04:13 GMT

Thanks for your response.

Do you know if this will be free?

Is there any other way to send the text of a support ticket from Hubspot to Productboard so that the product team can see what kind of support requests are coming in that are related to the product?

Re: Sending information to Productboard

FVDS — Wed, 16 Oct 2024 13:30:08 GMT

Hi there! Did you find out if there is another way to forward HubSpot tickets or customer surveys to Productboard without Zapier? Thanks!

Re: Sending information to Productboard

PPuri8 — Wed, 16 Oct 2024 16:02:07 GMT

Hi, unfortunately not - we're still trying to find the best way to do this.