topic Re: Is there a simple WhatsApp integration with just logging conversations as threads? in Sales Integrations

Is there a simple WhatsApp integration with just logging conversations as threads?

AdamQ — Thu, 27 Jun 2024 12:27:20 GMT

Hi,

There is plenty of WhatsApp integrations, but they are all overpowered and over-engineered.

All I need a simple integration that records every conversation from WhatsApp on mobile in CRM activity log - but every integration like Timelines logs every single message as a single activity, whereas the most useful way would be threading in the same way as loggin email conversations works.

Official integration replaces mobile app with hubspot conversations, so it is in this case pretty useless. I do not need any complicated admin panel, just loggin messages from whatsapp phone to CRM. Is it possible?

Re: Is there a simple WhatsApp integration with just logging conversations as threads?

Lucila-Andimol — Thu, 27 Jun 2024 16:45:21 GMT

Hey @AdamQ

this is a good question. As far as I understand just the fact of connecting Whatsapp API with HubSpot API this invalidates the use of mobile app (because Whatsapp API is a 1 to 1 connection for the moment)

But maybe we can consult with the official 3rd party app partners to see if what you are needing could be an option.

Maybe you can get in touch with the teams of @WalterG for WhatHub, @FrancisdeTreble to get more details about this.

Re: Is there a simple WhatsApp integration with just logging conversations as threads?

FrancisdeTreble — Thu, 27 Jun 2024 17:12:13 GMT

Hi @AdamQ!
Thanks for the mention, @Lucila-Andimol.

We understand the frustration with over-engineered integrations. That's why we just launched Trebot to simplify this process:

Seamless Logging: Trebot records all WhatsApp conversations from your mobile directly into the CRM activity log.
No API Hassles: Trebot eliminates the need for API connections, making the integration hassle-free.

You can find Trebot in the HubSpot Marketplace: https://app.hubspot.com/ecosystem/7142894/marketplace/apps/marketing/data-management/whatsapp-sync-con-trebot

Give Trebot a try—I think it could meet your needs. If you have any questions or want a demo, feel free to reach out!

Re: Is there a simple WhatsApp integration with just logging conversations as threads?

NiloofarK — Thu, 08 Aug 2024 22:16:12 GMT

Hi @AdamQ
What is your use case exactly?

Does something like this work for you?