topic Sales navigator features not working in Sales Integrations

Sales navigator features not working

RGomes73 — Thu, 11 Apr 2024 05:24:55 GMT

Working with the new prospecting workspace.

When executing tasks, it seems that the Sales Nav app is not working well. I beleibe a pop up should appear or us to send a connection request or Inmail right inside of HS.

Is this feature working for someone else? I tried logging out of linkedin and re-install the app but no difference.

Happy to know solutions for this, thanks!

Re: Sales navigator features not working

BérangèreL — Thu, 11 Apr 2024 15:34:17 GMT

Hi @RGomes73,

Thank you for asking the Community!

If you are looking to send InMails from HubSpot, here is an article that might help you "Send InMails from contact and company records".

Also, I'd like to invite some of our Top Experts and some Community Members to this conversation: Hi @hcf797, @BCD, @YMontgomery84, @HFisher7, @JDillon0, @Jonas_De_Mets, @johnelmer and @DanMYD do you have suggestions to help @RGomes73, please?

Thanks and have a nice day!

Best,
Bérangère

Re: Sales navigator features not working

BCD — Thu, 11 Apr 2024 15:55:36 GMT

Unfortunately, it's another money grab by LinkedIn. You must upgrade to
Sales Navigator Advanced Edition.

Re: Sales navigator features not working

RGomes73 — Thu, 11 Apr 2024 23:28:42 GMT

It's actually the one I've got

Re: Sales navigator features not working

RGomes73 — Thu, 11 Apr 2024 23:31:45 GMT

Hi Bérangère,

Thank you for the support.

That's where the problem relies, the popup shows nothing, there's not even a pop-up, just the sales navigator integration title

Re: Sales navigator features not working

BérangèreL — Tue, 21 May 2024 13:39:46 GMT

Hi @RGomes73,

Thank you for the additional information and sorry for the delay in the response.

Could you please try the following and see if this helps:

- Try clearing out the cache and cookies?
- Try it again on another browser?
- Add LinkedIn as a trusted site to your navigator?

I'd be happy to put you in touch with some of our Top Experts and some of our Community Members:
Hi @JShipton, @Jack_Reedy, @KWestphal, @SSchelfhout, @JAmetller, @CB44, @johnelmer, @GreyHamilton and @jolle do you have any insights you could share to help @RGomes73, please?

Thanks a lot and have a lovely day!

Best,
Bérangère

Re: Sales navigator features not working

RGomes73 — Wed, 22 May 2024 01:02:56 GMT

I discovered that my browser was blocking cookies, so just had to disable that.
Thank you so much for your help!

Re: Sales navigator features not working

BérangèreL — Wed, 22 May 2024 08:45:51 GMT

Hi @RGomes73,

Thank you for your message!

I am delighted to see that it is now working for you!

It's my pleasure!

Have a beautiful day!

Best,
Bérangère