https://community.hubspot.com/t5/Sales-Integrations/Email-not-logging/m-p/917707#M6472 <P>Hello! I have my Zoho mail account connected to Hubspot via the integration, and I've set auto-BCC to the logging address for outgoing emails.</P><P>&nbsp;</P><P>Initially the email logging and contact-creation process worked as intended, but starting from last December new contacts were not automatically created+logged anymore - I need to manually create them and log my emails to their entries.</P><P>&nbsp;</P><P>Some emails to existing contacts doesn't seem to be logging either, but others <I>do </I>log&nbsp;properly. (I'd assume that if there's something wrong with email-logging in general, all my contacts would be affected?)</P><P>&nbsp;</P><P>Was there a change in policy that caused this?</P> Tue, 06 Feb 2024 10:03:11 GMT Tiffany_Chung 2024-02-06T10:03:11Z https://community.hubspot.com/t5/Sales-Integrations/Email-not-logging/m-p/917707#M6472 <P>Hello! I have my Zoho mail account connected to Hubspot via the integration, and I've set auto-BCC to the logging address for outgoing emails.</P><P>&nbsp;</P><P>Initially the email logging and contact-creation process worked as intended, but starting from last December new contacts were not automatically created+logged anymore - I need to manually create them and log my emails to their entries.</P><P>&nbsp;</P><P>Some emails to existing contacts doesn't seem to be logging either, but others <I>do </I>log&nbsp;properly. (I'd assume that if there's something wrong with email-logging in general, all my contacts would be affected?)</P><P>&nbsp;</P><P>Was there a change in policy that caused this?</P> Tue, 06 Feb 2024 10:03:11 GMT https://community.hubspot.com/t5/Sales-Integrations/Email-not-logging/m-p/917707#M6472 Tiffany_Chung 2024-02-06T10:03:11Z https://community.hubspot.com/t5/Sales-Integrations/Email-not-logging/m-p/917708#M6473 <P>Hi <a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/147697">@Tiffany_Chung</a>,</P> <P>&nbsp;</P> <P>Could you confirm that all of the requirements for logging are met? <A href="https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-address#requirements-to-log-emails-to-the-crm-using-the-bcc-address" target="_blank">https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-address#requirements-to-log-emails-to-the-crm-using-the-bcc-address</A></P> <P>&nbsp;</P> <P>Best regards</P> Tue, 06 Feb 2024 10:07:59 GMT https://community.hubspot.com/t5/Sales-Integrations/Email-not-logging/m-p/917708#M6473 karstenkoehler 2024-02-06T10:07:59Z