topic Re: Issue with Outlook Desktop Sales Tool affecting signature line in Sales Integrations

Issue with Outlook Desktop Sales Tool affecting signature line

SFrank2 — Mon, 13 Nov 2023 18:28:36 GMT

I am having an issue with HubSpot sales add-in on Outlook desktop.

When the Sales Tool is pinned open, it causes my signature line to blink as if refreshing. This issue only happens when tracking is enabled.

Does not happen in the online version, but that is not what is convenient to use.

Anyone else have this problem and or know a fix?

Re: Issue with Outlook Desktop Sales Tool affecting signature line

PamCotton — Mon, 13 Nov 2023 23:39:06 GMT

Hello @SFrank2 thank you for posting in our Community!

I want to share this knowledge base here with more information on how to troubleshoot your Outlook add-in. Could you provide us with a screenshot of this error? The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

Re: Issue with Outlook Desktop Sales Tool affecting signature line

SFrank2 — Tue, 14 Nov 2023 15:58:33 GMT

I have looked through the troubleshooting already and can't find anything.

I would put in a picture, but it is blinking so that would not really help.

We found out yesterday it only happens when the tracking is turned on.