topic Why are Cognism imported contacts coming in as "Marketing Contacts" ? in Sales Integrations

Why are Cognism imported contacts coming in as "Marketing Contacts" ?

JBarry2 — Thu, 19 Oct 2023 13:48:45 GMT

We are importing new contacts into Hubspot. The default integration option to "Turn on sync contacts as marketing contacts" is off, but the contacts are all coming in as "Marketing Contacts". I would like them to be "Non-Marketing". I like to review the contacts before setting them as "Marketing". Has anyone alse had this issue and been able to resolve it? Thanks!

Re: Why are Cognism imported contacts coming in as "Marketing Contacts" ?

Jigar_Thakker — Thu, 19 Oct 2023 14:05:58 GMT

Hey @JBarry2

Kindly go through this article so you can understand how you can manage your marketing contacts settings for your Integrations https://knowledge.hubspot.com/integrations/manage-marketing-contacts-settings-for-your-integrations

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Re: Why are Cognism imported contacts coming in as "Marketing Contacts" ?

franksteiner79 — Thu, 19 Oct 2023 14:34:41 GMT

Hi @JBarry2

If you pick out one of the contacts in question and view all properties, and search for "marketing contact" you should see these two properties:

The "marketing contact status source name" tells you what cause the most recent change.

If you click the "details" button for either of these you can see the history of changes on the respective property. The screenshot below shows the history for the "marketing contact status":

Doing that should help you pin point what is causing the changes. I have two possibilities in mind:

1. The default integration option wasn't always set to not create contacts as marketing contacts.

2. There is a workflow, bulk edit or manual change that causes these contacts to become marketing contacts.

I hope that helps.

Frank

Re: Why are Cognism imported contacts coming in as "Marketing Contacts" ?

JBarry2 — Thu, 19 Oct 2023 14:37:42 GMT

Hi Jigar,

The article was not helpful. Our Cognism account is integrated with Hubspot without the use of a Hubspot API Key. Are there any other settings that need to be adjusted?

Re: Why are Cognism imported contacts coming in as "Marketing Contacts" ?

JBarry2 — Thu, 19 Oct 2023 15:43:17 GMT

Thank you Frank! You helped me find the smoking gun! It was indeed a workflow I created a few years ago that was updating that field.