topic Re: See if WhatsApp message was delivered succesfully in Sales Integrations

See if WhatsApp message was delivered succesfully

ABhandal4 — Tue, 19 Sep 2023 09:15:23 GMT

Hi, how do you see whether your WhatsApp message successfully delivers at contact level so we can see communication history with this contact like we do with emails?

Re: See if WhatsApp message was delivered succesfully

kvlschaefer — Tue, 19 Sep 2023 13:21:44 GMT

Hi @ABhandal4,

Thanks for reaching out to the Community!

Would you be able to please specify which WhatsApp Integration you are referring to? Is this the WhatsApp Integration built by HubSpot or an external integration? Could you provide a link to the integration page so we can take a look?

Thank you!

Best,
Kristen

Re: See if WhatsApp message was delivered succesfully

ABhandal4 — Fri, 22 Sep 2023 20:37:38 GMT

Hi, this is the Hubspot integration in the conversations inbox

is this the page you mean?

Re: See if WhatsApp message was delivered succesfully

ABhandal4 — Wed, 20 Sep 2023 08:38:26 GMT

We send messages out in bulk on Whatsapp via workflows - so it's hard to see if it has been successfully delivered especially if there were errors in the workflow

Re: See if WhatsApp message was delivered succesfully

kvlschaefer — Fri, 22 Sep 2023 20:38:58 GMT

Hi @ABhandal4,

Thanks for these details! The link you included was very helpful for understanding which integration you're using.

I wanted to invite our subject matter experts to see if they have any advice.

Hi @Brenner, @louischausse, @HubDoPete - Do you have any tips for @ABhandal4?

Thank you!

Best,
Kristen

Re: See if WhatsApp message was delivered succesfully

Brenner — Fri, 22 Sep 2023 21:13:38 GMT

Hi @ABhandal4 , I don't know exactly if the WhatsApp integration (native) with HubSpot warning about delivered messages.

I think the WhatsApp works simmilary a SMS. But, you can use a short link (like bitly or HubSpot track builder) to know when you link was clicked.

You can use other integration (software) to see more information, I recommend the Spread.Chat to use.

Please, let me know if you have any questions about it!