topic Re: Sequence Activity Sync to Salesforce in Sales Integrations

Sequence Activity Sync to Salesforce

EWong8 — Tue, 25 Apr 2023 13:18:22 GMT

It seems strange that we can sync so many things to Salesforce except sequence activities. I assumed sequence emails would sync over as a sales email, but it doesn't. After reaching out to support, they said no sequence activity can sync.

Our business development team use sequences a lot, but the directors can't see that activity in Salesforce so it doens't look like the contacts/accounts are being engaged. Is this something HubSpot is working on adding?

Re: Sequence Activity Sync to Salesforce

PamCotton — Tue, 25 Apr 2023 20:59:29 GMT

Hello @EWong8, checking more information currently is not possible to sync any Sequence activity to Salesforce because sequence emails are not logged into contact records as emails and show as "Sequence activity" timeline events.

I would highly recommend you to please post this idea at our ideas forum (here).

Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.

Thank you,

Pam

Re: Sequence Activity Sync to Salesforce

LaurenRyan — Wed, 03 May 2023 23:41:35 GMT

From my experience, sales emails do sync over as sales emails in Salesforce if the Sales Email activity sync is turned on and the selected task type is available to the integration user. As Pam shared, they are logged as sequence activities in the timeline - but they're also logged as sales emails on the record.

Re: Sequence Activity Sync to Salesforce

CHawkins — Fri, 23 Feb 2024 22:10:47 GMT

There is a new beta that could help with this!