topic Re: Outlook integration with SalesHub keeps asking for admin approval in Sales Integrations

Outlook integration with SalesHub keeps asking for admin approval

fuadfarradj — Wed, 01 Jul 2020 10:10:47 GMT

I have been having some trouble linking my email to HubSpot. It keeps asking me for admin approval from my end although the admin of the email servers has added the HubSpot sales add-in to our outlook server and I managed to add it to my email. When it comes to the connect inbox button and I click it I'm asked for admin approval once again. Please advise on what steps must be taken from our administrative email end to grant access to users.

Re: Outlook integration with SalesHub keeps asking for admin approval

PamCotton — Thu, 02 Jul 2020 15:17:25 GMT

Hello @fuadfarradj

Could you please send us a screenshot of the message and where is displaying asking for admin approval?

What are the permissions your user have under sales currently?

Thank you,

Pam

Re: Outlook integration with SalesHub keeps asking for admin approval

fuadfarradj — Mon, 06 Jul 2020 10:27:27 GMT

Re: Outlook integration with SalesHub keeps asking for admin approval

PamCotton — Mon, 13 Jul 2020 13:52:10 GMT

hello @fuadfarradj

Thank you for the screenshot! The admin approval that is required here can only be granted to applications that support the Azure AD multi-tenant application pattern.

At this moment, HubSpot Sales (as a third-party application to Office 365) is unable to connect in this way - resource linked here, and it's most likely the reason we're running into this roadblock.

Typically, the workaround is for your IT Administrator to temporarily allow your user account to register the HubSpot Sales add-in. Once the installation is done, they can proceed to remove the permission so that their security is still in place.

The steps to do this are as follows:

Navigate to the Azure admin panel.
Select the Azure Active Directory from the left menu.
Select User settings.
Under App registrations, toggle User can register applications to Yes.
Once the user has connected their inbox to HubSpot Sales, repeat steps 1-4 but set the User can register applications toggle to No.

I hope this helps.

Pam

Re: Outlook integration with SalesHub keeps asking for admin approval

kti-matt — Fri, 28 Aug 2020 21:53:26 GMT

In case this helps anyone...

"User can register applications" didn't work for us.

The option that did work for us was "Users can consent to apps accessing company data on their behalf" in the Enterprise Applications section of Azure AD user settings, as described here.

Re: Outlook integration with SalesHub keeps asking for admin approval

PamCotton — Mon, 31 Aug 2020 13:22:10 GMT

Hi @kti-matt

Thank you for sharing with us what worked for you! This advice may help other users in need.

Kindly,

Pam

Re: Outlook integration with SalesHub keeps asking for admin approval

gmicek — Fri, 06 May 2022 20:23:05 GMT

@kti-matt wrote:
In case this helps anyone...

"User can register applications" didn't work for us.

The option that did work for us was "Users can consent to apps accessing company data on their behalf" in the Enterprise Applications section of Azure AD user settings, as described here.

Awesome, this solved it for me thanks!

Re: Outlook integration with SalesHub keeps asking for admin approval

PamCotton — Fri, 03 Mar 2023 21:19:14 GMT

Hey Community users!

I wanted to come here to update this post with new information that is updated on our knowledge base here .

Kindly,

Pam

Re: Outlook integration with SalesHub keeps asking for admin approval

AOConnor65 — Mon, 10 Feb 2025 15:23:52 GMT

I am not able to access the link that was posted by kti-matt. Could you please post the instructions here if you have access?

Re: Outlook integration with SalesHub keeps asking for admin approval

SPierson0 — Mon, 28 Jul 2025 17:52:07 GMT

We are getting the admin approval error, but it is greyed out :

e have tried the directions you all provided, but HubSpot Sales that we are trying is greyed out. Is that the one we need to configure for you?

Re: Outlook integration with SalesHub keeps asking for admin approval

Victor_Becerra — Mon, 28 Jul 2025 17:58:12 GMT

Hi @SPierson0

Thanks for your comment! To ensure your question or topic gets the best visibility and a wider range of responses from the community, it's usually best to start a new thread rather than adding to an older one.
A fresh post will help your query stand out to everyone who browses the forum, increasing the chances of someone with relevant insights or solutions seeing and responding to it quickly. Feel free to tag me in the post and I'm happy to get you started.
Best,

Victor

Re: Outlook integration with SalesHub keeps asking for admin approval

DAlonso4 — Thu, 30 Oct 2025 11:12:52 GMT

I cant access the link that was posted by @kti-matt, help

Re: Outlook integration with SalesHub keeps asking for admin approval

BérangèreL — Mon, 03 Nov 2025 11:30:20 GMT

Hi @DAlonso4 and welcome, we are so glad to have you here! 🎊

Thanks for reaching out to the HubSpot Community!

Is that what you are looking for?

- Configure how users consent to applications
- How to Manage Users Consent to Applications within Azure AD (Entra ID)
- Azure AD - Users can consent to applications accessing company data on their behalf option to false

If that's not what you are looking for, can you please share more information regarding what you are trying to achieve so that we can help you?

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

Have a great day and thanks so much!
Bérangère