topic Re: Owner change in Intercom updates Hubspot owner in Sales Integrations

Owner change in Intercom updates Hubspot owner

fransgustaf — Tue, 23 Nov 2021 08:33:01 GMT

Our app changes owner in Intercom automatically. These changes are not reflected back to Hubspot with the existing Intercom integration. I believe this might be because we are not paying for Operations starter to get more fields synced.

I want to confirm that this is the reason or if it is anything else we do wrong.

Re: Owner change in Intercom updates Hubspot owner

TitiCuisset — Wed, 24 Nov 2021 10:13:13 GMT

Hi @fransgustaf

Thank you for reaching out.

I can see we have a Data Sync Integration (it doesn't seem there is the possibility to sync the owner) and another Intercom Integration - with the second one it seems like you should be able to sync the owner from Intercom to HubSpot - I'd recommend reaching out to Intercom on this as they were the ones who built this integration.

Thank you!

Best

Tiphaine

Re: Owner change in Intercom updates Hubspot owner

fransgustaf — Tue, 30 Nov 2021 13:36:37 GMT

It makes sense and I will do that.

Re: Owner change in Intercom updates Hubspot owner

getharold_alan — Wed, 29 Jun 2022 01:09:32 GMT

Did you get what you wanted here? I'm not sure if you also use Slack, but if you do I'd be happy to talk through your requirements and see if it's something that GetHarold could assist with.

Re: Owner change in Intercom updates Hubspot owner

kvlschaefer — Wed, 29 Jun 2022 19:51:51 GMT

Thank you for sharing, @getharold_alan!