topic Unable to import contacts in Sales Integrations

Unable to import contacts

JonsonChong — Thu, 04 Mar 2021 02:25:12 GMT

I receive the following message when I click next after mapping the columns and properties. The Ticket name, Pipeline, and Ticket status exist in my CSV file and has been mapped accordingly. Please advise.

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Some required properties are missing.

To complete your ticket import, you need Ticket name and Pipeline and Ticket status as HubSpot properties. Please review your property mappings below or review the columns in your file.

Re: Unable to import contacts

karstenkoehler — Thu, 04 Mar 2021 05:20:55 GMT

Hi @JonsonChong,

Could you share a screenshot of the mapping step?

Best regards!

Re: Unable to import contacts

JonsonChong — Thu, 04 Mar 2021 06:57:29 GMT

Screenshots attached.

Re: Unable to import contacts

karstenkoehler — Thu, 04 Mar 2021 07:05:15 GMT

Hi @JonsonChong,

It looks like you assigned a deal pipeline, but not a ticket pipeline. Both deals and tickets need a destination, currently you're only telling HubSpot which status/stage to put a ticket into – but not which pipeline. Even if there is only one ticket pipeline in your portal, HubSpot requires that column.

Best regards!

Re: Unable to import contacts

JonsonChong — Thu, 04 Mar 2021 09:34:18 GMT

Thanks Karsten!

From what I understand, the Ticket Pipeline and Deal Pipeline content (data) will usually be the same right?

Re: Unable to import contacts

karstenkoehler — Thu, 04 Mar 2021 09:37:06 GMT

Hi @JonsonChong,

Happy to help.

The deal pipeline is modeling your sales process (scheduling appointments with decision makers, sending a quote, closing a deal), the ticket pipeline is modeling your service process (receiving request from existing customers, helping the customer, closing the ticket).

Usually the deal and ticket pipeline would not be the same. These are two different paths for two different objects in your portal.

Let me know if that makes sense!