topic Re: Problem with date of tickets created on Freshdesk (Spritle integration) in Sales Integrations

Problem with date of tickets created on Freshdesk (Spritle integration)

Bernardamus — Sat, 14 Nov 2020 12:12:15 GMT

I am having issues with the Spritle Freshdesk integration.

In this example you can see that a ticket was creted on Freshdesk on the 13th of November, but it is logged on Hubspot as it happened on the 19th of June

How to fix that?

Re: Problem with date of tickets created on Freshdesk (Spritle integration)

TitiCuisset — Mon, 16 Nov 2020 10:02:35 GMT

Hi @Bernardamus

Thank you for reaching out!

As this is not a native integration built by HubSpot, I'd recommend contacting Spritle support through the info you can find here, as they will be better able to help you regarding this.

Thank you,

Tiphaine

Re: Problem with date of tickets created on Freshdesk (Spritle integration)

Bernardamus — Mon, 16 Nov 2020 18:45:41 GMT

Thanks for your reply @TitiCuisset but can you please align with the Spritle support team? According to them it's up to HubSpot to fix it, apparently they are providing the correct timestamp and it's HubSpot messing that up.

It would be great if you find a way to finally fix this issue!

Re: Problem with date of tickets created on Freshdesk (Spritle integration)

Bernardamus — Tue, 17 Nov 2020 10:29:25 GMT

Is there any "native" integration of Freshdesk with Hubspot?

Re: Problem with date of tickets created on Freshdesk (Spritle integration)

TitiCuisset — Tue, 17 Nov 2020 10:55:21 GMT

Hi @Bernardamus

Thanks for your reply.

Do you mind clarifying what your exact setup/settings are on the Spritle side to create that event on the timeline? And taking a screenshot to share with us? The more information, screenshots, and details you can provide the better we can assist and I could reach out to the team.

Could you also give an example record on your end that's got this issue?

Thank you,

Tiphaine

Re: Problem with date of tickets created on Freshdesk (Spritle integration)

Bernardamus — Tue, 17 Nov 2020 18:10:46 GMT

Hello,

you can follow up more details about this issue here : https://community.hubspot.com/t5/APIs-Integrations/I-am-getting-a-wrong-date-while-Creating-an-timeline-even-for/m-p/387063#M38175

Hope it helps!

Re: Problem with date of tickets created on Freshdesk (Spritle integration)

TitiCuisset — Wed, 18 Nov 2020 11:33:57 GMT

Hi @Bernardamus

Thank you for this, this is helping - I am going to reach out to the team and we'll probably circle back to this original post

Thank you for your patience,

Tiphaine

Re: Problem with date of tickets created on Freshdesk (Spritle integration)

Bernardamus — Fri, 14 May 2021 20:34:32 GMT

The issue has been fixed by the developer of the integration