topic Re: Team Mail not receiving email in Sales Integrations

Team Mail not receiving email

Johanna_C — Thu, 15 Oct 2020 03:17:02 GMT

I've connected our email address to Hubspot as a team email and I can send emails, but Hubspot doesn't show the incoming emails. I do receive the emails in my regular inbox, but they don't appear in the conversations inbox in Hubspot.

We're using an IMAP4 email server

What should I do to make sure it's connected properly so I'll also receive the emails in the Hubspot inbox?

Re: Team Mail not receiving email

Aleeson — Thu, 15 Oct 2020 11:41:38 GMT

Hey there Johanna- Cheers for engaging with the Community!

My answer in this case is going to be a bit disappointing: While we can connect personal Inboxes using IMAP, the Conversations Inbox doesn't actually support IMAP connections at present- If it's to be connected as a Shared Conversations Inbox, it needs to be hosted on Gmail or Office 365. I know this wasn't the answer you hoped for, but I hope it at least clears things up.

Best,

Allan

Re: Team Mail not receiving email

Johanna_C — Sat, 17 Oct 2020 03:46:59 GMT

Alright. Thanks for your response Aleeson!