topic HubSpot Salesforce sync error details | v2019-11-13 in Sales Integrations

HubSpot Salesforce sync error details | v2019-11-13

MFrankJohnson — Wed, 13 Nov 2019 22:24:45 GMT

Dunno if this message is normal when trying to sync to a Salesforce lead when the HubSpot contact doen't have an email address. We knew what was wrong because our test contacts are clearly named. Absent that, we'd have no idea what the problem is/was without further investigation.

- see image

HS2SFDC Sync Error

Re: HubSpot Salesforce sync error details | v2019-11-13

jennysowyrda — Thu, 14 Nov 2019 18:19:01 GMT

Hi @MFrankJohnson,

Thank you for sending the screenshot and issue along. While it is documented that contacts who don't have email address won't sync to salesforce, (see under "contact not syncing to salesforce") there is definitely room for improvement in the error message. I will pass this feedback along to the team.

Thank you,
Jenny

Re: HubSpot Salesforce sync error details | v2019-11-13

MFrankJohnson — Thu, 14 Nov 2019 19:02:02 GMT

Thanks Jenny. Yeah ... failed to read that. (head shaking) 🙂

Also, thought this thread might be useful as much has changed with the new screens and error messages.

Thanks again.

Re: HubSpot Salesforce sync error details | v2019-11-13

jennysowyrda — Fri, 15 Nov 2019 15:22:09 GMT

Thanks @MFrankJohnson! Very true!

Also, after connecting with the product team regarding this matter, there are improvements to these error messages in the works, as well! 🙂