topic Re: No Save button when logging emails in Gmail Sales Extension

No Save button when logging emails

Mark_BTP — Tue, 25 Nov 2025 22:50:10 GMT

Hi everyone! Does anyone know how to fix this? Suddenly, the "Save" button when logging an email disappeared. Also the button in logging the emails changed from "Log email to HubSpot" to "Log X/X".

Re: No Save button when logging emails

SealaB — Wed, 26 Nov 2025 00:50:17 GMT

Hi @Mark_BTP! Welcome to the HubSpot Community!

Tagging @karstenkoehler, and @franksteiner79 to see if they have additional insights or have seen recent reports of this specific UI change.

Based on the screenshots, this appears to be expected behavior within the add-in when dealing with email threads that already have existing associations in HubSpot. The interface adapts to show you the current logging status.

"Log email to HubSpot" / Save generally appears (as seen in your first image) when the thread is new or not yet associated with any records. It prompts you to create that initial connection.
"Log X/X" (e.g., Log 3/5) appears (as seen in your second image) when the thread is already associated with multiple records. The numbers indicate that the email is currently set to log to a specific number of records out of the total available associations (e.g., logging to 3 records out of 5 found).

Re: No Save button when logging emails

Mark_BTP — Wed, 26 Nov 2025 00:57:20 GMT

Thanks for the response. The weird thing is, other workspace in our organization has no problem logging emails. There's only 1 specific email (Workspace) that is experiencing this issue.

Re: No Save button when logging emails

SealaB — Wed, 26 Nov 2025 01:29:19 GMT

Thanks for that context, @Mark_BTP - in your case, I might recommend gathering a short recording and a HAR file of this unexpected behavior, and reaching out to HubSpot Support with those details (as well as the specifics of your email client versions) if you're needing a deeper investigation of this - as the community won't have the same access to Support's tools. Thanks again!

Re: No Save button when logging emails

PR-Oquli — Wed, 26 Nov 2025 16:30:02 GMT

I'm having the same issue as of yesterday. Monday I had no problem logging emails. Now the save button is gone and I can't log new emails.

Threaded emails for me that were logged on Monday and previous days are still logging responses automatically.

Re: No Save button when logging emails

Mark_BTP — Wed, 26 Nov 2025 17:36:12 GMT

I'm not sure what happened by the Save button is now appearing this morning.