topic Re: Customize Properties in Gmail Sales Extension

Customize Properties

chicagokalo — Fri, 20 Sep 2024 05:59:47 GMT

I am in need of assistance.

I was looking at the Chrome Extension connected to Gmail. I noticed that the properties to not match the format that I created in the CRM. Ironically, my IOS app has the same outdated properties that I see my Chrome Extension. I need help changing them.

Thank you.

Re: Customize Properties

karstenkoehler — Fri, 20 Sep 2024 06:01:49 GMT

Hi @chicagokalo,

What exactly do you mean when you say "not match the format that I created in the CRM"? Can you give an example and share screenshots?

Best regards

Re: Customize Properties

chicagokalo — Fri, 20 Sep 2024 06:24:52 GMT

Here is an example of different properties listed for each platform:

*HubSpot CRM directly*

[image: image.png]

*HubSpot Gmail Extension:*
[image: image.png]

*IOS*

As you can see, the last two examples do not match the native HubSpot CRM.

Re: Customize Properties

karstenkoehler — Fri, 20 Sep 2024 06:25:47 GMT

@chicagokalo I'm not seeing any screenshots, only file names. Can you please upload the images directly in the post editor, in your browser, in the HubSpot community?

Re: Customize Properties

chicagokalo — Fri, 20 Sep 2024 06:34:55 GMT

Sure. You will see below that the first list of properties is different from the 2nd and 3rd list of properties. Each is coming from a Contact.

1) Native HubSpot CRM

2) Gmail Extension:

3) HubSpot via IOS

Re: Customize Properties

chicagokalo — Fri, 20 Sep 2024 17:01:34 GMT

Were you able to see the screenshots?

Thanks

Re: Customize Properties

chicagokalo — Sun, 22 Sep 2024 00:37:37 GMT

I figured this out. Settings -> Data Managment/Objects/Contacts -> Preview Customization -> click on "update preview cards" .

Re: Customize Properties

A_4 — Wed, 02 Oct 2024 09:48:11 GMT

Thanks, this saved my life!

Why HubSpot makes things so difficult?

Re: Customize Properties

RPielanen — Fri, 11 Oct 2024 15:01:05 GMT

Hi, thanks for figuring out and sharing. Have you also been able to change the order of the properties in the Gmail extension?

If I open a contact in the hubspot extension, I would like to change the order of the company section. I have the right property in there but it's all the way at the bottom.

if I go to Settings -> Data Managment/Objects/COMPANIES -> Preview Customization -> click on "update preview cards". And change the order. It doesn't reflect on the gmail extension. Thanks in advance.

Re: Customize Properties

TSuhorukova — Fri, 02 May 2025 12:13:59 GMT

Thank you! I have updated contact and company property list by adding and removed ones I don't need. Now, on the right side of my gmail I see changes, however some of removed properties are still appearing. Any ideas why?

Re: Customize Properties

MDowgwillo — Thu, 26 Mar 2026 15:48:03 GMT

I'm also having trouble here.

I'm on the page. I've got it set up correctly.

On Hubspot > Contacts, it shows up correctly.

On the Gmail extension, it is using old settings, which WERE customized at one point (it shows some custom fields, just not the ones/ordering I want)

Is there a setting somewhere that makes the contact card synch to the gmail extension or other explanation?

Re: Customize Properties

STierney — Thu, 26 Mar 2026 18:45:42 GMT

Hey @MDowgwillo,

Thanks for following up here!

It looks like @chicagokalo provided their solution. Were you able to replicate the same troubleshooting steps?

Shane, Senior Community Moderator

Re: Customize Properties

chicagokalo — Tue, 21 Apr 2026 23:54:07 GMT

It looks like the solution that I once implemented is no longer an option. I'm having the same issue as before.

Re: Customize Properties

STierney — Wed, 22 Apr 2026 00:39:44 GMT

Hey @chicagokalo,

Thanks for following up here!

I've just reviewed this thread, and I'm seeing now that the screenshots you posted per @karstenkoehler's request were never posted. Would you mind uploading the issue again so that I can better understand what's happening in an effort to find some possible next steps?

Shane, Senior Community Moderator