Gmail Inbox not saving incomming mails to Hubspot

pascal_geiger — Fri, 25 Oct 2019 06:51:05 GMT

Hi there,

I connected my Gmail Inbox to Hubspot exactly like written in this article: https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot

If I send outgoing Emails from Gmail or Hubspot directly. It works like writtten.

But If I receive Emails in my Gmail Inbox, it is not working!

What can I do? Is there a Button in the Gmail Extension to save manual the email to hubspot?

Thank you for helping.

Re: Gmail Inbox not saving incomming mails to Hubspot

OliviaRoberts — Fri, 25 Oct 2019 14:00:03 GMT

Hi @pascal_geiger !

In order for an incoming email to be logged automatically to HubSpot, this requires that the email is a response to a previously logged email within HubSpot. More on how email replies work and the requirements in order for an email to log is outlined here if you would like to reference it.

If the email is not a reply, you can log the email by forwarding it to your HubSpot forwarding address. By forwarding emails to your forwarding address, this will log them to the associated record in HubSpot. Documentation on HubSpot forwarding address is here if you are interested in learning more!

Best,

Olivia

Re: Gmail Inbox not saving incomming mails to Hubspot

karstenkoehler — Fri, 04 Apr 2025 04:57:39 GMT

Hi @pascal_geiger,

There is a big update here, currently in beta – you might see it under Settings > Product updates. (If not, you'll have to be a bit more patient.)

Contact email logging rules

What is it?

Contact email logging rules let admins configure their portal to automatically capture all email communications between users and existing contacts in HubSpot.

Why does it matter?

The current default logging behavior only captures contact emails that are replies to already logged user emails, which can lead to important communications being missed in your CRM:

When a contact responds to a sequence but their email isn't logged

When you send emails from your mobile device without using the BCC address

When you forget to click Log in your email client

Previously, you needed to use the forwarding address or the the retroactive Log button, requiring extra manual steps to capture missing emails.

How does it work?

In Settings, navigate to Objects > Activities > Email Log & Track to find the new section for Contact email logging rules.

The default value is "Log replies to logged threads only", which will keep functionality as it has always been.

To get the new behavior, select "Log all emails to/from known contacts". This will log all emails between the personal connected emails of users who have Personal email access permissions and contacts who are not on the Never Log list.

If you choose the new logging behavior, be aware of these key differences:

All emails users send from outside of HubSpot (such as the email client, mobile apps) to existing contact records will log to the CRM.

All emails from existing contacts to users will log to the CRM.

Emails sent outside of HubSpot to recipients who are not contacts, will not log. You will need to continue using the Sales Extensions or add the BCC address.

Email attribution

Emails that are logged from contacts that are net new email threads will be attributed to HubSpot users accordingly:

If the email only has one recipient, attribute to that user.

If the email has multiple recipients, but only one is associated with a user, attribute to that user. An email address is associated with a user if they have it as a connected personal email address, it's their HubSpot user account email, or an alias.

If the email has multiple recipients, and more than one associated with a user, attribute to the contact owner.

Who gets it?

This feature is available for all HubSpot hubs and tiers.

Learn More:

Join the discussion on our Community

Learn more on the Knowledge Base

Best regards!

topic Re: Gmail Inbox not saving incomming mails to Hubspot in Gmail Sales Extension

Gmail Inbox not saving incomming mails to Hubspot

Re: Gmail Inbox not saving incomming mails to Hubspot

Re: Gmail Inbox not saving incomming mails to Hubspot

Contact email logging rules

What is it?

Why does it matter?

How does it work?

Who gets it?

Learn More: