topic Re: Stop recommending to view my own profile in Gmail Sales Extension

Stop recommending to view my own profile

SRenwick — Wed, 06 Nov 2024 09:47:27 GMT

When I use the Hubspot Gmail sales extention, and I am looking at an email from a prospect, I want to see the prompt to view my prospect's profile in Hubspot, but instead I always see "view Steven's Profile", which means me.

I assume the reason for that is that Hubspot is registered to my primary domain email address (steven at tilotech.io), but the email address that I actually use is a secondary domain (steven at tilores.io) so I guess that the extension assumes steven at tilores.io is a 3rd party.

Can I somehow force the extension to realise that this other email address belongs to me so I can see my customer's profile more easily?

Re: Stop recommending to view my own profile

CateDuarte — Wed, 06 Nov 2024 18:23:39 GMT

Hi @SRenwick

Are these separate email inboxes or just an alias (second one)? Can't you connect both emails to HubSpot?

Re: Stop recommending to view my own profile

SRenwick — Wed, 06 Nov 2024 22:33:17 GMT

It is a single mailbox - so the email address that I am usually using is an alias. Therefore "both" are already connected to Hubspot.