topic Gmail Chrome Extension can't login anymore in Gmail Sales Extension

Gmail Chrome Extension can't login anymore

Anonymous — Wed, 09 Oct 2024 04:18:45 GMT

Hasn't worked since a month ago, and nothing has been fixed.

If I open extention, there is just a white window. It seems data can't be loaded or rendered:

If I click on Hubspot's icon in Gmail UI, it shows Log In window. After succesful login procedure it's still shows Log in window:

I tried:

Update Chrome
Update Extention
Re-install Extention
Clean Google and Hubspot cookies
Remove 3rd party Hubspot access to Google
Remove integration with Gmail in Hubspot settings

Re: Gmail Chrome Extension can't login anymore

JessicaBaskey — Wed, 09 Oct 2024 15:26:17 GMT

Hi @Anonymous,

There is a very comprehensive article on troubleshooting the extension in the knowledge base.

It looks like you have already gone through a lot of steps.

Are you using any third party extensions that could potentially be conflicting with the Chrome extension?

Have you checked if there are any conflicting advanced setting as mentioned in the article?

Best,

Jess

Re: Gmail Chrome Extension can't login anymore

Anonymous — Thu, 10 Oct 2024 16:23:57 GMT

Hey Jessica, Yes, I have done everything in troubleshooting guide. There are same reports in Chrom Store for Hubspot Extention.
After relogin I see in consol 403 for urls likehttps://api.hubspot.com/cookie-echo/v1