topic Re: Gmail Frequently Logged Out, No Warning in Gmail Sales Extension

Gmail Frequently Logged Out, No Warning

EPrest1 — Wed, 26 Jun 2024 10:51:50 GMT

Hi,

I'm finding it frustrating that I get logged out of the Hubspot Gmail integration whenever I restart Chrome. Would it be possible to clearly diplay the account login status from the Gmail inbox page? That way, at least we'll know to log back in again.

Thanks.

Re: Gmail Frequently Logged Out, No Warning

Jnix284 — Thu, 27 Jun 2024 01:42:58 GMT

@EPrest1 a few questions to troubleshoot this:

1 - are you logging in to HubSpot with your gmail/google login?

2 - when you restart chrome, are you also logged out of google automatically?

3 - do you have access to more than one HubSpot account?

Re: Gmail Frequently Logged Out, No Warning

EPrest1 — Mon, 01 Jul 2024 09:53:00 GMT

Hi Jennifer,

Thanks for your response, I appreciate it.

1. I log into Hubspot and the Gmail integration with my email address and password. The email address does happen to be hosted via Gmail, but I do not log in using my Google account itself.
2. No
3. No - I only have one account.

Thanks again!

Re: Gmail Frequently Logged Out, No Warning

Jnix284 — Mon, 01 Jul 2024 12:18:49 GMT

Hi @EPrest1 thanks for the additional details, it's helpful to understand.

Are you using any browser security tools, like a cookie blocker?

Re: Gmail Frequently Logged Out, No Warning

EPrest1 — Mon, 01 Jul 2024 13:15:26 GMT

Thanks - I'm not, no. 😞

Re: Gmail Frequently Logged Out, No Warning

Jnix284 — Mon, 01 Jul 2024 13:55:15 GMT

Hmm @EPrest1 this is an interesting one, there's something in your browser or settings that's causing you to be repeatedly logged out, it's hard to narrow down what that is. I can confirm that this isn't the expected behavior and in all my years of using the extension I've rarely ever been logged out.

I'll do a little digging to see if I can find anything else that might cause this.

Re: Gmail Frequently Logged Out, No Warning

EPrest1 — Mon, 01 Jul 2024 17:55:31 GMT

Thank you, Jennifer - that's very kind. Very grateful for your help with this.

It's useful to know that this isn't expected behaviour. It'll help me do a bit of triage/investigation at my end. I'll test Chrome with all extensions disabled, as well as alternative browsers, and see what I can learn.

Thanks again. 🙂