topic Re: Update permissions in Gmail Sales Extension

Update permissions

AVrieling — Fri, 24 Nov 2023 09:59:02 GMT

Hi Guys,

I have integrated the Hubspot extension in my Gmail but it gives errors with adding contacts to Hubspot and Loading tasks.

When I want to add a contact to Hubspot it says; "Sorry. You don't have permission to add this contact. Please talk to your manager....." But I created the account and I'm the super Admin.

Also the error; There was a problem loading some information about "john doe"

Can someone help here?

Best, Arnout

Re: Update permissions

franksteiner79 — Fri, 24 Nov 2023 10:05:52 GMT

Hi @AVrieling

Can you share a screenshot of what you are seeing and where you are seeing this error message?

Are you seeing that in Gmail?

Thanks

Frank

Re: Update permissions

AVrieling — Fri, 24 Nov 2023 10:09:00 GMT

Hi Frank,

Thanks for your quick response. See below;

Best, Arnout

Re: Update permissions

franksteiner79 — Fri, 24 Nov 2023 10:16:05 GMT

Hmm, I have to admit I have never come across this error message.

I would recommend disconnecting and reconnecting your personal inbox with HubSpot and try again.

Fingers crossed that this does the trick.

Frank

Re: Update permissions

AVrieling — Fri, 24 Nov 2023 10:35:27 GMT

Hi Frank,

Somehow it keep sending me back to login and this fails all the time;

Re: Update permissions

AVrieling — Fri, 24 Nov 2023 10:38:52 GMT

And it keeps giving the same message unfortunately : )

Re: Update permissions

TomM2 — Fri, 24 Nov 2023 15:36:07 GMT

Hey @AVrieling it's hard to troubleshoot this without seeing the issue, but I've a hunch it could be one of two issues.

1. Are you sure the account you connected to the sales extention is the exact same account and email that is set as a super admin? I know myself managing 3 different permission accounts I can sometimes lose track of which account I'm logged into and which account is syncing with HubSpot.

2. Are you an admin on the gmail account? If the above isn't the case it may be possible your gmail admin hasn't provided your account with permissions to allow the integration of another system on your gmail account.

Re: Update permissions

franksteiner79 — Fri, 24 Nov 2023 16:04:55 GMT

Hi @AVrieling

But this is your HubSpot Portal login page. How does that relate to you reauthenticating the HubSpot Gmail Extension?

Frank

Re: Update permissions

MBrooks21 — Mon, 03 Jun 2024 16:30:32 GMT

I had this issue and it was just the Hubspot extension wasn't logged in and connected to Hubspot.

Click on the Hubspot extension symbol in Gmail, logon, refresh the inbox and it will start working.

Re: Update permissions

CPanjer — Fri, 28 Jun 2024 12:22:19 GMT

Hey Arnout,

Did you find a conclusion to this? I have a colleague who is also having this same issue with the same error message.

Thanks!

Carley.

Re: Update permissions

MBrooks21 — Fri, 28 Jun 2024 14:59:34 GMT

I had this issue and it was just the Hubspot extension wasn't logged in and connected to Hubspot.

Click on the Hubspot extension symbol in Gmail, logon, refresh the inbox and it will start working.

Re: Update permissions

CPanjer — Mon, 01 Jul 2024 09:14:52 GMT

Thanks for the suggestion, I'll have them give it a whirl!