topic Re: Drafting email in Gmail - pop out window doesn't show Send button in Gmail Sales Extension

Drafting email in Gmail - pop out window doesn't show Send button

JSchlanger — Wed, 03 Jan 2024 23:11:22 GMT

Hi all

I'm relatively new to Hubspot and recently installed the Gmail plugin. At times, I like to respond to an email using the pop out functionality, where Gmail will open a new window with just the email. However, the Hubspot plugin adds a couple of rows of items, and therefore pushes down the Send button, outside the window. Unfortunately, no matter how i size the window, I can't get to the Send button. The only way to solve is to Pop in the email window, and then I have access.

Anyone aware of this and know how to fix?

I'm using Chrome (up to date version) on a Mac M1 Pro

Re: Drafting email in Gmail - pop out window doesn't show Send button

kvlschaefer — Thu, 04 Jan 2024 12:52:44 GMT

Hi @JSchlanger,

Thanks for reaching out to the Community and for including these details!

Based on the information that you shared, I understand that the “Send” button is hidden when the "Compose Email" window is expanded in Gmail.

Can you replicate this behavior with the Sales Extension on and off to see if there is a difference in the “Compose Email” window?

Can you please share a screenshot and a screen recording of the compose email ensuring that your browser zoom level is set at 100%?

Thank you!

Best,

Kristen

Re: Drafting email in Gmail - pop out window doesn't show Send button

JSchlanger — Thu, 04 Jan 2024 20:46:10 GMT

Here are 2 screenshots of the issue with Hubspot turned off and Hubspot
turned on (they are attached to this email).

If you are using Gmail in Google Chrome on a Mac, you should be able to
replicate.

Let me know if you need the screen record as well.

Re: Drafting email in Gmail - pop out window doesn't show Send button

kvlschaefer — Fri, 05 Jan 2024 08:59:15 GMT

Hi @JSchlanger,

I'm not able to see your screenshots, can you please upload these screenshots again by clicking on the camera icon in the post editor? Thank you!

A screen recording would be helpful as well because I'm not able to replicate this in Chrome on my Mac.

Screenshot

Thank you!

Best,

Kristen

Re: Drafting email in Gmail - pop out window doesn't show Send button

JSchlanger — Sun, 07 Jan 2024 20:05:47 GMT

Here you go -

Re: Drafting email in Gmail - pop out window doesn't show Send button

SarahRD — Wed, 19 Feb 2025 15:08:09 GMT

Hi! Is there a solution here? I have the same issue. When composing an email, in a pop-out window, the send banner disappears from the bottom of the email window. The only way to send the email is to 'pop-in' the draft back to the main inbox window and send from there. This appears with replies in a pop-out window, but not when composing a new message.