topic Re: Emails getting logged to contact not deals in Gmail Sales Extension

Emails getting logged to contact not deals

mhartnett6 — Wed, 29 Nov 2023 05:13:48 GMT

Hello everyone,

I am using gmail extension and my emails are getting logged in contact but not in the deal.

Is there anyway to have all correspondence be logged under the deal not a contact?

Re: Emails getting logged to contact not deals

karstenkoehler — Wed, 29 Nov 2023 05:20:11 GMT

You can specify the default logging settings by following these steps: https://knowledge.hubspot.com/email-tracking/customize-your-hubspot-sales-chrome-extension-default-configuration-options#automatically-log-emails-to-associated-record-types

Best regards!

Re: Emails getting logged to contact not deals

merfin29 — Tue, 26 Mar 2024 23:00:31 GMT

I'm finding the same issue it is not possible to get it automatically. You have to do it manually for every single email sent and reply

Re: Emails getting logged to contact not deals

EOevuenc — Mon, 28 Oct 2024 17:56:45 GMT

I am experiencing the same issue (with my Gmail account and using Google Chrome), too - although I was able to log emails going out of my Gmail to Deals previously.

I have tried uninstalling and reinstalling the HubSpot Chrome extension, which did not help. I continue to be able to log my emails to Contacts and to Companies that are associated with the Deals that I am looking to log the emails to.

I can however manually associate the emails logged to Contacts and Companies with the respective Deals.

Re: Emails getting logged to contact not deals

Beka — Fri, 03 Jan 2025 21:36:18 GMT

We are experiencing this same issue even though we have the extension set up to log to deals automatically.