topic How to track emails without Chrome extension? in Gmail Sales Extension

How to track emails without Chrome extension?

BrodyStone21 — Mon, 02 Oct 2023 21:41:21 GMT

When I'm working at my desk, I use the Chrome extension to track emails and email opens. This works great!

However, when I'm working on the couch or elsewhere, I use an iPad Pro with a Magic Keyboard to reply to emails. Unfortunately, I haven't found a way to continue to track emails while using Gmail from the browser.

Does anyone know if this is possible?

Re: How to track emails without Chrome extension?

Jnix284 — Tue, 03 Oct 2023 01:56:40 GMT

@BrodyStone21 you can log the emails by using the BCC address to make sure your email is added to the contact timeline, but it won't allow you to track those emails.

It's not possible to add the gmail extension for mobile/tablet, but you could download the mobile app for HubSpot on your iPad and email directly from the app.

There's an open idea from 2018 requesting this capability, based on the number of upvotes and the age of the request, I don't think it's at the top of the list for implementation because the HubSpot app could be used directly as an alternative - that's just my guess though, upvoting and adding your feedback will give the product team visibility that this is something users would like to see implemented.

Re: How to track emails without Chrome extension?

Jigar_Thakker — Tue, 03 Oct 2023 08:35:12 GMT

Hey @BrodyStone21

You can log emails with the BCC forwarding address but not track your emails without the sales chrome extension check this complete guide here to understand how to do this: https://knowledge.hubspot.com/settings/log-email-in-your-crm-with-the-bcc-or-forwarding-address

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.