topic Re: Gmail not working at all with Chrome extension in Gmail Sales Extension

Gmail not working at all with Chrome extension

smamalis — Thu, 26 Jan 2023 22:00:23 GMT

All of a sudden my Gmail stopped working (at all, won't load and locks up my computer) when the Chrome extension is enabled. It was working fine until yesterday.

I've updated my computer, updated chrome, cleared cache, uninstalled then reinstalled the extension, logged out then logged back in, done everything I can think of. Worked through the troubleshooting steps on the KB.

I've even tried on multiple computers. Nothing seems to work. The extension renders Gmail unusable.

Has anyone else run into this or have a solution? Thanks!

Re: Gmail not working at all with Chrome extension

franksteiner79 — Fri, 27 Jan 2023 06:28:40 GMT

Hi @smamalis

I see you tagged this with professional.

I would encourage you to open a ticket with HubSpot support on this.

They will ask you to provide a HAR file - which tracks all the logging of web browser's interaction with a site - which will help them troubleshoot the issue. This post explains how to get/save a HAR file.

Personally I've never had that issue with the Gmail plugin or HubSpot Sales extension. The only thing that occassionally happens is the need to reauthenticate the connection to your portal.

I hope that helps.

Frank

Re: Gmail not working at all with Chrome extension

smamalis — Fri, 27 Jan 2023 14:21:24 GMT

Thanks, Frank! Yea it's really weird.

Re: Gmail not working at all with Chrome extension

RVaish — Sun, 18 Jun 2023 08:46:50 GMT

I have had this same issue twice in the last 2 months. I have to turn off the HubSpot extension to begin sending emails again. Last time it sorted itself out within a day. But this time I am still waiting. Did anyone have an answer to this?