topic Email tracker not working in the last couple of days in Gmail Sales Extension

Email tracker not working in the last couple of days

EAnderson8 — Fri, 09 Jun 2023 23:25:45 GMT

Hi there!

I have been getting alerts while sending emails out of my Gmail inbox that HubSpot cannot track them. It isn't for all the emails and it has become more frequent in the past few days. I only get the alert when working from my Gmail inbox specifically.

Has anyone else experienced this or know what might be happening?

Thank you so much for your help!

Re: Email tracker not working in the last couple of days

franksteiner79 — Sat, 10 Jun 2023 03:57:43 GMT

Hi @EAnderson8

When you say you are getting alerts, what does that look like - is it a banner or pop up in Gmail, an alert in HubSpot? Do you maybe have a screenshot of the alert message that you can share?

The most common reason for not being able to track emails is combination ot your HubSpot portal's GDPR settings and missing legal basis to process a contact data. Which would look something like this.

I hope that helps.

Frank