topic Re: How to import history emails from gmail? in Gmail Sales Extension

How to import history emails from gmail?

Tim — Tue, 07 Mar 2017 13:55:08 GMT

Hi,

Is it possible to import my Gmail email history in Hubspot?

Re: How to import history emails from gmail?

BrettLanguirand — Mon, 13 Mar 2017 15:36:27 GMT

Hello @Tim,

It isn't possible to retroactively import emails from Gmail into the Hubspot CRM. One workaround is to manually log the email. To do this, go to a contact record, click "Log Activity", change "Log a Call" to "Log an Email", change the date and time to when it was sent, and then copy and paste the email. I know this workaround isn't feasible for a large number of emails, but it might work for you if there is a reasonable number.

I hope this helps!

Brett

Re: How to import history emails from gmail?

jhawkins999 — Mon, 24 Apr 2017 00:40:31 GMT

So I want to switch from another CRM to Hubspot. I have several deals with several hundred emails to each deal. I have recreated the deals and the contacts in Hubspot, however I really need to see the emails with each contact/ deal before I started with Hubspot. Several other CRM's already do this out of the box (Pipedrive, Prosperworks, SalesforceIQ and Base CRM). How can I see my emails attached to the contacts prior to when I signed up with Hubspot (April 23, 2017)?

Re: How to import history emails from gmail?

agiletestware — Fri, 12 May 2017 08:07:00 GMT

I have the same ask. I am currently using freshsales.io as my CRM. Now that our company is growing, we want to get into marketing automation. Freshsales.io doesn't have any marketing automation. I likes Hubspot and Hubspot sales. However, Hubspot's gmail integration is pretty basic. People using google apps have tons of contact and this email historical emails with Google. A decent CRM+Gmail integration needs to be able show a contact and his email history. Freshsales is able to link emails to contacts/leads and this context is extremely valuable. Any chance this feature can be implemented. We would gladly switch our 15 users from freshsales to Hubspot Sales. Thanks Ali

Re: How to import history emails from gmail?

jalagrange — Thu, 31 Aug 2017 12:55:34 GMT

Support important feature for those of us who are evaluating migrating. Is this in the pipeline and is there an estimate?

Re: How to import history emails from gmail?

ScotTrumeter — Mon, 23 Oct 2017 15:56:36 GMT

Hey Tim,

This is something Trujay Group could do for you as data migrations into HubSpot are our specialty. Historical emails data is an issue we see quite often and have been able to help many with getting the data imported in and associated to the correct Contacts.

Scot

Re: How to import history emails from gmail?

mattswitzer — Fri, 19 Jan 2018 14:27:32 GMT

Any info on timeline? This would really help with migration.

Re: How to import history emails from gmail?

dbower — Mon, 05 Feb 2018 16:06:15 GMT

You can add Agile CRM to the list of others that provide good Gmail integration. I don't understand how anyone finds it acceptable to lose all of the gmail contacts and history when moving to Hubspot.

Hubspot seems like the best solution in the market, but this is a glaring weakness, and almost a showstopper for us.

Re: How to import history emails from gmail?

ScotTrumeter — Mon, 05 Feb 2018 16:10:36 GMT

Hey @mattswitzer. Check in with me at scot@trujay.com in about one-two weeks and we should have a solution finished. Our dev team has started building import solution directly for historical emails from gmail into HubSpot.

Re: How to import history emails from gmail?

ScotTrumeter — Mon, 05 Feb 2018 16:12:00 GMT

@dbower Check in with me at scot@trujay.com after a week from now. We're building an import solution for this. Talk to you soon.

Re: How to import history emails from gmail?

Tdmc — Tue, 13 Feb 2018 19:07:39 GMT

Is this solution available yet?

Re: How to import history emails from gmail?

Fossy — Tue, 06 Mar 2018 02:53:23 GMT

Do you have this solution working yet Scot?

Re: How to import history emails from gmail?

MatthewMorrow — Tue, 06 Mar 2018 13:09:34 GMT

Hi,

We moved from SalesforceIQ and I really missed the true email sync. I have no idea why HubSpot haven't added this as an optional feature.

I have found an app/integration that almost solves the problem. Dossier

It allows emails to be brought into HubSpot regardless of the platform you send from. However, it appears to bring them in as a 'logged email' which is more like a note. So although you have the record you can't reply from within HubSpot. You can respond by composing a new email within HubSpot but I don't think this will keep the email chain intact. Not a major problem but that is why I said it 'almost solves the problem.'

What do you all think?

Re: How to import history emails from gmail?

ScotTrumeter — Tue, 06 Mar 2018 14:12:48 GMT

@Tdmc @Fossy The solution is built and we have run several tests and happy with the results. You can read about it here: http://help.migratemycrm.com/getting-started/how-do-i-connect-to-gmail. If you'd like to do an import, please contact me at scot@trujay.com and would be happy to discuss with you.

Re: How to import history emails from gmail?

t_stania — Tue, 15 May 2018 13:29:00 GMT

Hi,

I think there is a use case you're missing. We receive emails as leads. We may converse with them a few times before adding them into hubspot as a contact.

We had SalesforceIQ before, and as soon as you added a contact's email address, it would sync all emails that were previously sent into SalesforceIQ, and then this contact can be shared.

With Hubspot, we also have to remember to turn on email tracking for some emails that we want to keep sync of. But for other emails, we don't want the email tracking on

Re: How to import history emails from gmail?

ThreadsHelp2018 — Thu, 11 Jun 2020 12:49:20 GMT

We have an automated solution that can help you with this if you are still having issues. You can find us on the HubSpot App Marketplace.

Re: How to import history emails from gmail?

lalexander — Fri, 02 Nov 2018 19:37:25 GMT

This would be an awesome feature to see rolled out - for companies with a very long history of emailing back and forth with clients, it would be great for us to automatically pull in the emails in the connected inbox that are associated with contacts in the CRM!

Re: How to import history emails from gmail?

Linda_Q — Tue, 15 Jan 2019 01:26:32 GMT

I'm interested in the solution found/developed to integrate historical emails into HubSpot. Is there a link online where I can find it? Thank you in advance!

Re: How to import history emails from gmail?

ThreadsHelp2018 — Tue, 15 Jan 2019 09:17:13 GMT

@Linda_Q - you can find more information here.

Re: How to import history emails from gmail?

MatthewMorrow — Mon, 21 Jan 2019 00:02:29 GMT

Is this going to happen?